You will:

• Design and manage complete group travel arrangements
• Coordinate with hotels, transport providers, restaurants, and activity partners
• Communicate clearly and consistently with clients, tour directors and our suppliers
• Maintain accurate passenger records and travel files
• Monitor deposits, payments, and operational deadlines
• Ensure all travel documentation is complete and delivered on time
• Handle changes, updates, and client requests with care and efficiency
• Support issue resolution and ensure a smooth client experience
• Assist with front office support and cross-functional tasks when required

Key Responsibilities

• Act as a primary point of contact for travel clients, providing responsive, professional, and high-quality service across calls, emails, and messages.
• Manage end-to-end coordination of group travel operations, including reservations and confirmations for accommodations, transportation, meals and activities.
• Ensure accurate and timely communication of all travel-related information, including hotel policies, services, and amenities.
• Handle incoming booking requests with efficiency and a strong focus on service excellence and conversion.
• Build and maintain strong client relationships through consistent communication and proactive follow-up.
• Coordinate closely with clients and internal teams to manage group bookings, adjustments, and cancellations.
• Maintain accurate passenger records, including updates and modifications as required.
• Track deposits, payment schedules, deadlines, and operational cut-offs, ensuring timely follow-through.
• Maintain organized, complete, and accurate client files and documentation.
• Prepare invoices and ensure timely delivery of all required travel documents.
• Address and resolve client concerns professionally, ensuring clear communication and effective solutions.
• Provide support to front office operations and participate in cross-functional training as needed.

Job Requirements

• Excellent verbal and written communication skills in English.
• Must be legally entitled to work in Canada.
• Ability to work independently with minimal supervision and take full ownership of assigned files.
• Post-secondary education or equivalent experience in a related field (Travel or Event planning preferred).
• 2-3 years of experience in travel and tourism, preferably with a tour operator.
• Strong organizational skills with the ability to work in a fast-paced, dynamic environment.
• Excellent problem-solving skills, attention to detail, and a proactive, positive attitude.
• Ability to manage stress effectively and adapt to changing priorities.
• Knowledge of Canadian tourism products and geography is an asset.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Experience in customer service within the travel or hospitality industry.
• Strong team player with a commitment to exceeding client and colleague expectations.
• Service-oriented mindset with a genuine desire to support others.
• Strong listening skills with the ability to assess situations and propose effective solutions.

Behavioral Requirements

• A strong desire to learn, grow, and continuously improve.
• High standards of integrity and professionalism.
• A genuine passion for creating exceptional travel experiences.
• Strong relationship-building skills with clients and colleagues.
• Strategic thinking with the ability to connect supplier services to client needs.
• Ability to manage multiple projects simultaneously while meeting deadlines.

Travac Tours Offer

• A dynamic and fast-paced work environment undergoing digital transformation.
• Travel perks that allow you to experience the journeys you help create.
• A diverse and inspiring workplace connected to the destinations we serve.