Juice Personnel are currently working with a well-established company, who are seeking a Service and Repair Scheduler who can work well under pressure but also want to deliver the best customer service you can.
The team is a team of 10 who all work well together and are really a team dedicated to team work and hitting targets. This role would be perfect for someone who has worked in customer services/complaints before and has some scheduler experience.

· Working to business revenue generation targets monitored daily, including number of jobs attended, SLA adherence, engineer productivity.
· Daily management of your area of WIP – ensuring each job is followed up daily with notes and action. This includes faults, parts fit, servicing, held and quote required jobs.
· Future planning preventative maintenance work based on historic trends to keep customer compliant and in working order.
· Scheduling in day and future dated appointments for a team of service engineers, achieving maximum productivity for each engineer by analysing skills, location and KPI for each job
· Recording engineer downtime in a labour availability document to be discussed daily, weekly, monthly with Regional Ops Manager.
· Highlighting any issues to Regions Ops Manager to minimize downtime and maximize performance (e.g. engineer performance issues, skill set gaps etc.)
· Accurate and consistent updating of system databases.