Location: Alcester
Since 1989, we’ve supported adults of all ages to maintain their independence and stay in the place they know and love. Because life is better at home.
We have over 140 branches across England and Wales as well as our Support Office in Alcester, Warwickshire. We’re now looking for a Telesales Team Manager to join our team in Alcester.
The Telesales Team Manager will lead and manage their team to achieve sales targets while ensuring the highest level of customer satisfaction and exceptional service quality. Additionally, the Telesales Team Manager will collaborate with and manage key stakeholders across the business to ensure seamless communication, alignment and the successful execution of new business opportunities.

• Oversee the teams’ approach to handling new enquiries, ensuring high standards of customer service and professionalism in every interaction
• Lead the team in meeting or exceeding targets for booking appointments and generating new business opportunities
• Coach and mentor a team of sales agents to drive performance and achieve appointment setting targets
• Managing relationships with key internal stakeholders and ensuring a balanced approach to supporting both business needs and customer satisfaction
• Ensuring adherence to company policies, procedures and industry standards during the handling of new business enquiries
• Collaborate with senior leadership to define and align new business goals with the company’s overall commercial strategy