We require an enthusiastic team player to join the Outpatients Department who will be responsible for being the main point of contact in confirming and booking clinics. The post holder would be required to work Monday to Friday from 08.30 - 16.30 and flex their hours dependent on the needs of the service.

This role will involve the following duties:

• Liaising with consultants and medical secretaries to build up a strong rapport and working partnership
• Have a strong knowledge of the outpatient department and services and how they interact
• Build a strong rapport with internal stakeholders such as the nursing team and admin teams
• Be responsible for collating clinic lists to ensure they are booked on the system
• Be responsible for giving ad hoc clinics and lists in the minor procedure room
• Be responsible for gathering leave dates
• Work towards always ensuring that requests are fulfilled where appropriate and escalating any queries to senior leaders.
• Supporting the contact centre to ensure access to consultants diaries are maintained and everyone is aware who is in clinic
• Filling in reports and gathering data

Located in leafy St John’s Wood on the Jubilee line, minutes from Central London, our independent private Hospital has just been rated the number one in the country for care in the latest Bupa survey. Uniquely, all profits fund our onsite Hospice, St John’s.

Education:

• GCSE or equivalent (preferred

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred

AM I THE RIGHT PERSON FOR THIS ROLE?

• Previous relevant experience working in a medical/healthcare environment or undertaking similar role
• Organisation skills and the ability to prioritize
• Professionalism and courteousness
• Excellent Customer Service Skills
• Proven IT skills
• The ability to work accurately and with high volume of work during peak times
• The ability to work flexibly and as part of a team
• Ability to ensure that all information is recorded accurately

Why apply for this role? At our organisation we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our employees a wide range of benefits; When you become part of the HJE Family, these are some of the benefits you will receive:

• Private healthcare scheme worth up to £20,000 per year
• 27 days annual leave
• Blue Light Card discounts
• Interest-free season ticket loans
• Cycle to work scheme
• Free eye check-up vouchers with contribution towards lenses
• Free newspaper and media subscriptions
• Local Business discounts
• Discount in our Hospice Charity shop
• Refer a Friend scheme
• Free Cinema Society Membership offering discounted tickets
• Personal development and training courses
• Annual events and recognition awards
• Career progression and increments
• For employees joining us from the NHS, we can provide continuation of your NHS pension

If you are ready for a new challenge and relish the chance to become part of a successful, forward thinking organisation then we would love to hear from you.
Job Types: Full-time, Permanent
Pay: Up to £26,652.00 per year

Schedule:

• Day shift
• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person
Reference ID: 1900

This role will involve the following duties:

• Liaising with consultants and medical secretaries to build up a strong rapport and working partnership
• Have a strong knowledge of the outpatient department and services and how they interact
• Build a strong rapport with internal stakeholders such as the nursing team and admin teams
• Be responsible for collating clinic lists to ensure they are booked on the system
• Be responsible for giving ad hoc clinics and lists in the minor procedure room
• Be responsible for gathering leave dates
• Work towards always ensuring that requests are fulfilled where appropriate and escalating any queries to senior leaders.
• Supporting the contact centre to ensure access to consultants diaries are maintained and everyone is aware who is in clinic
• Filling in reports and gathering dat