Donnelly Group are seeking a dynamic and results-driven General Sales Manager to join our Maydown team. You will be instrumental in driving sales and profitability, while promoting a culture of exceptional customer satisfaction.
Reporting to the Site Director, the ideal candidate will have a hands-on, positive approach, with the ability to lead and motivate a dynamic established Sales team. You will be driven and passionate to achieve the agreed sales targets within the defined operating and financial guidelines. You will deliver exceptional customer service experience whilst implementing plans to optimise the full potential of the department.

SKILLS NEEDED

Establishing Rapport With Clients, Exceptional Customer Service Skills, Negotiating Skills/Closing techniques, Time Management/Organisational skills, Upselling

ROLES AND RESPONSIBILITIES:

• Work effectively to achieve and sustain the optimal level and quality of sales.
• Develop sales opportunities to maximise opportunities for the range of products.
• Meet sales volumes and achieve exemplary levels of customer satisfaction.
• Lead, mentor and motivate the team to ensure they continuously deliver the highest level of customer satisfaction to every customer.
• Ensure agreed profitability targets are met through the optimisation of sales opportunities combined with appropriate control of costs and expenditure.
• To ensure expert and prompt advice is being provided to new and existing customers regarding the various finance and insurance products that are available with the sale of their new car.
• Organise departmental forecasts and reports in a clear and timely manner.
• Monitor department performance against budget, identify any shortfall and implement plans to improve the performance.
• Work with the Retailer to adhere and improve KPIs and CSI.
• Adhere to FCA compliance.
• A Health and Safety mindset.
• Champion the core values and culture of Donnelly Group.
• Ensure the dealership is always compliant with franchise standards.
  The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.