Job Description

Roles & Responsibilities

As a Business Development Officer, you will play a critical role in driving the growth and expansion of our client base. This position focuses on identifying new business opportunities, building and nurturing client relationships, and promoting our products and services to achieve revenue targets. You ll be part of a dynamic and ambitious team, working in a fast-paced environment where innovation, customer focus, and results are key.

As a Business Development Officer, you will play a critical role in driving the growth and expansion of our client base. This position focuses on identifying new business opportunities, building and nurturing client relationships, and promoting our products and services to achieve revenue targets. You ll be part of a dynamic and ambitious team, working in a fast-paced environment where innovation, customer focus, and results are key.

Key Skills:

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• Outbound Calling: Make 60-70 targeted outbound calls daily to prospective inquiries and leads. Ensure calls are structured to maximize engagement and sales opportunities.
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• Sales Achievement: Focus on achieving monthly sales targets and quotas. Identify customer needs and provide tailored solutions to close sales effectively. Upsell and cross-sell products or services to maximize revenue. Analyze sales data to identify trends, measure progress against targets, and develop strategies.
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• Customer Relationship Management: Build rapport with customers to establish trust and long-term relationships. Maintain a positive and professional tone during interactions to foster customer satisfaction. Address customer queries and resolve concerns efficiently.
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• Product Knowledge: Maintain an in-depth understanding of the company s products, services, and promotions. Communicate product benefits and features clearly and convincingly.
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• Data Management: Accurately update and maintain customer information and call outcomes in CRM systems. Document feedback and trends to help refine sales strategies.
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• Follow-Up: Conduct timely follow-ups with leads to nurture them through the sales funnel. Send necessary information or updates to customers after calls.
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• Performance Monitoring: Monitor daily call and sales performance to ensure alignment with targets. Actively seek feedback from line manager (Head of Sales/ Head of Operations/ Directors) to improve strategies and techniques.
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• Collaboration: Work closely with team members and the head of the department to align with organizational goals. Share insights and strategies to help improve overall team performance.
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• Compliance: Adhere to company policies, sales processes, and data protection guidelines. Ensure all calls and communications meet regulatory standards.
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• Reporting: Provide daily reports on call performance, sales achievements, and challenges faced. Recommend improvements or adjustments to sales strategies based on customer feedback.
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Requirements:

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• Bachelor s degree in Business, Finance, or a related field
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• Proven 5 years of experience in relationship management, sales, or client service (preferably in banking or financial services)
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• Strong interpersonal and communication skills
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• Ability to understand financial products and match them with client needs
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• Problem-solving mindset and attention to detail
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• Goal-oriented, self-motivated, and adaptable
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• Proficiency in CRM software and MS Office