OUR BRAND, OUR PEOPLE

Welcome to the irreverent, sensual and glamorous world of Patrizia Pepe!
We are a pioneering fashion brand, rapidly expanding across the globe, whose collections are the result of a bold vision and innovative drive expressed in the quality of the materials and in the attention to detail.
We truly believe that people can make the difference and therefore we invest in developing our team.
We employ approximately 700 people globally that, as well as our products, are our most valuable asset and the heart of everything we do.
We constantly seek creative and dynamic like-minded individuals.
Join us now to help our brand continue to grow and transform day by day to reach new goals.
If this role sounds like you…we are eager to receive your application!

Is polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfaction
Is aligned to the style and to the Brand qualitative standards during the whole sales process and after-sales
Cooperates with his colleagues, to create a positive atmosphere in the store, and cultivates his own performance level
Receives and displays the products according to the established procedures
Constantly maintains a tidy working place, in harmony with company dispositions
Sales
Is responsible for the sales process following the company standards
Supplies for and maintains a high level of customer service
Manages commercial relations with clients in order to assure a higher level of satisfaction and enhance each phase of the commercial relation
Takes part in the store meeting
Client Management and CRM
Assures the after-sales service with the same level of efficiency and care, in order to maintain the client’s satisfaction and loyalty with the aim of promoting the Brand image
Manages claims with the supervisor’s support
Turns every touch point with customers into a positive situation, always promoting the Brand image
Communicates to the Direction the collected information regarding clients
Executes the follow-up of clients’ requests
Product
Participates in all the product presentations done in the store
Deeply knows all products in his category and he is promptly updated on all the product categories present in the store
Assures the appropriate care (cleaning, cure, replacement etc.) of the products in his/her sector
Visual
Takes care of the display maintenance in his/her sector, pointing out if something is missing or in need of maintenance
Stock
Is always updated on the Store stock in order to optimize sales
Participates to end of the year, sector and rotation inventory for each product category
Thefts and losses
Respects the assigned position in order to prevent thefts and losses, and has to coordinate with colleagues in case of movement
Swiftly points out to his supervisor if something is missing