The Receptionist at a nursing agency will be responsible for greeting visitors, managing phone calls, scheduling appointments, and providing administrative support. The role requires a professional demeanor, attention to detail, and the ability to multitask in a fast-paced healthcare environment.

• Greeting and Assisting Clients: Welcome patients, families, staff, and visitors, and assist them as needed.
• Answering Phones: Receive and direct phone calls in a professional manner. Take messages or direct calls to the appropriate staff.
• Scheduling Appointments: Manage appointment bookings for staff visits, follow-ups, and consultations.
• Administrative Support: Handle general administrative duties such as filing, data entry, and preparing documents.
• Record Keeping: Maintain accurate records of client information and schedules using the agency’s database or software.
• Communication: Coordinate between clients, caregivers, and healthcare professionals. Ensure smooth and effective communication across all channels.
• Billing & Insurance Support: Assist with basic billing inquiries and verify insurance information as needed.
• Customer Service: Provide excellent customer service, addressing client concerns and ensuring satisfaction.
• Compliance: Ensure compliance with healthcare regulations, confidentiality, and privacy laws.
• Client Prospecting: Identify potential clients, including individuals in need of home care services, hospitals, and long-term care facilities.
• Sales Presentations: Conduct presentations and meetings to promote the agency’s nursing services, answering questions and addressing concerns.
• Client Relationship Management: Develop and maintain relationships with current and prospective clients, ensuring satisfaction and repeat business.
• Sales Strategy Development: Work with the marketing team to develop sales strategies and campaigns to attract new business.
• Service Customization: Assess client needs and work with the team to tailor services to meet those needs effectively.
• Negotiations & Closing: Handle negotiations and close sales agreements, ensuring that all contractual and regulatory requirements are met.
  Job Type: Casual
  Pay: From $32.00 per hour

Work Authorisation:

• Australia (Required)

Work Location: In perso