KEY ACCOUNTABILITIES

(50%) Support the sales team by performing back-end tasks. The objective is to allow salespeople to focus on sales more efficiently and productively, targeting an increase in sales Return on Investment (ROI) and customer satisfaction.
(20%) Billing and Credit management: Invoicing all outgoing shipments and pickups, empty reel returns, material and or miscellaneous credits.
(10%) Reception: Answers all inbound phone calls from customers and suppliers in a professional and timely manner, and redirects calls to appropriate departments.
(10%) Constantly and consistently engage in activities to improve personal product knowledge, technical expertise and sales fundamentals to better perform sales functions and provide added value to customers.
(10%) Company Expense Administration: Processes business expenses in Workday Software and ensures accuracy and timeliness. Cash Sale Deposit and reconciliation.

QUALIFICATIONS:

• Grade 12 minimum completed.
• Ideally 1-2 years of related experience.
• Excellent communication and organizational skills, Team player.
• Capability to work with minimal supervision.
• Energetic and positive professional attitude.
• Excellent stress management.
• Highly flexible and adaptable with strong organization and time management skills.
• Strong ability and desire to develop and grow skills.
• Good knowledge of Microsoft Office. (Word, Excel, OUTLOOK)
• Product knowledge is an asset.
  This is a position with potential for growth.

• Ensure all job functions are performed in accordance with the Corporate (SPI) Manual.
• Assist in, where necessary, the various functions in office sales and administration, including:
• Liaise with operations and purchasing personnel while entering orders.
• Enter pricing quotations for customers, request vendor price and delivery (P&D) quotations and following up on every quote, when necessary.
• Administer the opening of new accounts and maintaining existing customer-account databases. (Changes in contact information, billing and shipping address, company name, etc.)
• Provide information updates, and solve problems when needed, on shipments sent to customers and incoming shipments from manufacturers to support sales personnel.
• Process Return Merchandise Authorization (RMA) and Reel Return paperwork.
• Ensure proper administration in the management of freight claims and reel returns.
• Run Customer Sales Report for sales team.
• Keep note of non-stock items frequently requested and share findings with sales team and purchasing.
• Track no-charge “penny” reels and paid reels according to your branch’s policy.
• Perform over-the-counter sales if your branch supports it.
• Investigate orders considered dated (as per management, administration or sales team’s instructions) and find if there is any action required to finalize them.
• Look after the accounts of those salespeople on vacation and/or holidays.
• Work respectfully and diligently to grow existing business by promoting Noramco products and consistently offering our expertise and service.
• Deal with every customer complaint in an expedient manner and ensure they are satisfied with our resolution.
• Answer telephone and direct calls appropriately.
• Receive and sort mail and deliveries.
• Prepare deposits, account payables, freight claims, and daily summaries.
• Manage and secure counter cash and counter cash sales documents according to company procedures.
• Process paperwork from counter and warehouse for invoicing.
• Complete all office processes including computer functions and supplier accounts within the required timelines.
• Balance Petty Cash and ensure beginning and end of day procedures are completed on computer system.
• Continuously maintains technical knowledge to remain up to date on various product lines.
• Participates in the cyclical and annual physical inventory preparation and counting.
• Other assigned related tasks.