We are currently seeking a dynamic and experienced Sales & Catering Manager to join our Sales & Catering team on 1 year contract basis. This unique individual must possess excellent communication skills, superb presentation skills and be highly motivated and aggressive in prospecting new business for the River Rock Casino Resort. The successful candidate will be accountable for pursuing new group business and servicing existing group business.

Duties and responsibilities for our Sales and Catering Manager will include:

• Solicits, negotiates and books new and repeat business through mailing, on-site inspections, referrals, tradeshows, etc.; maximizes sales and profitability of the resort
• Plans, up-sells and details meetings and function with the client, including space requirements, dates, times, equipment, menus, billing instructions, etc
• Conduct site tours/inspections throughout the resort
• Manages and resolves guest issues efficiently and promptly
• Liaises closely with Food and Beverage/Kitchen to develop menus, pricing
• Liaises closely with the Banquets operation to ensure a smooth implementation of each event
• Develops strong relationships with Tourism BC, Vancouver and Richmond Tourism, airlines, travel agencies and other associations
• Maintain accurate records on all River Rock Casino Resort’s guests, orders, payments and expenses
• Develops and maintains knowledge of market trends, competition and guests’ requirements
• Liaises and communicates effectively with all appropriate operational departments
• Develops and cultivates strong working relationships with all stakeholders (guests, ownership and employees)
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed

Successful candidates will demonstrate the following qualifications:

• High School Diploma
• Post Secondary hospitality or hotel education or suitable combination of education and experience
• SIR, Smart Serve or IGB Certificate
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• Ability to obtain Criminal Background Check
• Computer literacy in MS Office
• Experience with Opera/Fidelio, Micros an asset
• Minimum 3 years experience in Sales and Catering

• Solicits, negotiates and books new and repeat business through mailing, on-site inspections, referrals, tradeshows, etc.; maximizes sales and profitability of the resort
• Plans, up-sells and details meetings and function with the client, including space requirements, dates, times, equipment, menus, billing instructions, etc
• Conduct site tours/inspections throughout the resort
• Manages and resolves guest issues efficiently and promptly
• Liaises closely with Food and Beverage/Kitchen to develop menus, pricing
• Liaises closely with the Banquets operation to ensure a smooth implementation of each event
• Develops strong relationships with Tourism BC, Vancouver and Richmond Tourism, airlines, travel agencies and other associations
• Maintain accurate records on all River Rock Casino Resort’s guests, orders, payments and expenses
• Develops and maintains knowledge of market trends, competition and guests’ requirements
• Liaises and communicates effectively with all appropriate operational departments
• Develops and cultivates strong working relationships with all stakeholders (guests, ownership and employees)
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directe