GENERAL INFORMATION

Country/Region
Canada
Province/City
Vancouver, B.C.
Location
Rosewood Hotel Georgia
Department
Sales & Marketing
Job Type
Full-time Permanent

QUALIFICATIONS

• Minimum three to five years of managing experience in the hospitality industry with emphasis on weddings and social market in a luxury or ultra-luxury environment preferred.
• Bachelor’s degree in Hotel Management, Business, Sales, Marketing or a relevant field of work, or an equivalent combination of education and work-related experience.
• Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
• Strong verbal and written communication skills for the purpose of presenting and discussing technical information to establish rapport and/or influence and gain understanding of others; knowledge of hotel operations management to include quality, operations; knowledge of and experience with luxury/ultra-luxury market niche required.
• Demonstrated knowledge of hospitality systems and software; understanding of hospitality industry trends, performance metrics and verbiage.
• Visa Requirement: Must be legally eligible to work in Canada.

ABOUT US

Following its debut in the Roaring ‘20s, the legendary Hotel Georgia came to be known as Vancouver’s most historic and elegant retreat. When it first welcomed guests in 1927, the hotel brought unheard of luxuries to the young city of Vancouver and Canada’s West Coast. And it wasn’t just the local society set that made the hotel the heart of Vancouver; Louis Armstrong, Ginger Rogers, Frank Sinatra, Laurence Olivier, the Rolling Stones and the Prince of Wales all added to the mystique of this irreplaceable piece of history. Now unveiled as Rosewood Hotel Georgia, the fully restored Georgian Revival property has returned to its former grandeur with additional elegance afforded by extensive amenities and the impeccable service of Rosewood Hotels & Resorts. From the painstaking restoration of Old World craftsmanship to the addition of the most luxurious furnishings and latest technology, Rosewood Hotel Georgia offers an unmatched combination of legacy and luxury - a return to the golden age of hotel travel

• Solicit new Social and Corporate business through direct external selling activities that also include but not limited to telephone calls.
• Respond to all catering inquiries, including walk ins, in a timely manner
• Assist with conference servicing in-house groups as required
• Negotiate all events arrangements with clients starting from proposal and contract stage till the final details prior to event dates
• Determine usage of banquet and any other outlets, all food and beverage arrangements, setup and any miscellaneous details with clients
• Ability to upsell to maximize revenue
• With help from Food and Beverage Director and Executive Chef, modify food and beverage offerings and prices
• Monitor the food and beverage minimum revenue is met by clients; cross-check all postings by banquet before sending final invoice to clients
• Assist in preparing weekly and monthly reports and forecasts in relation to assigned market segments
• Maintain complete knowledge of and comply with all departmental policies, health and safety regulations, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Issue and distribute banquet event orders (BEOs) to determine operations of all concerned departments
• Attend/conduct BEO meetings with kitchen, banquets, stewarding, av supplier.
• Suggest, confirm, and finalize menus.
• Coordinate activities of catering department with other departments to ensure excellent service to guests
• Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards of hotel.
• Monitor services provided by banquet staff.
• Participate in quality control activities.
• Interact with people beyond giving and receiving instructions, particularly interactions with co-workers and guests in completing assignments, resolving staff and guests’ complaints
• Keep Director of Event Sales promptly informed of all serious problems if required so corrective action can be taken immediately.
• Interact in courteous and professional manner with all guests, staff and community members.
• Respond in courteous, professional, and rapid manner in order to resolve all guest and staff difficulties.
• Create, implement, and monitor a sales action plan.
• Maintain close contact with wedding, social and corporate planners on a regular basis.
• Ability to entertain clients where appropriate
• Closely monitor market competition, especially in the Wedding & Social market