MINIMUM QUALIFICATIONS:

To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Required Education:
High school degree or the equivalent preferred, with one to three years related experience and/or training or equivalent combination of education and experience.
Required Length and Type of Experience:
Minimum of one to three years of experience in an industrial retail, inside sales, customer service and/or inventory control related position.
Detailed understanding of SAP and PROS functionalities preferred.
Knowledge, Skills and Abilities (KSA’s):
Proficiency with entering and extracting data into and from a computer. Proven ability to work effectively under deadlines and with little supervision and to complete a high volume of paperwork accurately and on time.
Ability to handle cash transactions accurately.
Ability to clearly communicate by via phone, email or in person with customers, sales staff, Branch Manager and all the other branch personnel. Must be able to work with a wide variety of people with different personalities and backgrounds.
Basic computer skills (i.e. Window Applications, data base systems and google suite).
May be required to operate a forklift in the warehouse.
Ability to read and comprehend safety data sheets.
Must be able to work occasional overtime, when necessary.
Must maintain clean driving record per our driver qualification policy.
Must be able to operate in a drug-free workplace.

Responsible for adherence to company policies including safety and the use of personal protective equipment.
Provides excellent customer service to both internal and external customers.
Ensures all required paperwork is accurately completed, including coding, costing, and pricing.
Advises customer on tools, hardware, and materials needed, and procedure to follow to complete tasks customer wishes to perform.
Order entry, process cash and charge orders; assist with reconciliation of cash and bank deposits.
Communicates by phone, e-mail and in person with customers, sales staff, store managers and others, inquiring about and providing information on cost, ordering and delivery times, etc.
Develops outgoing call strategy to support sales growth for the branch.
May coordinate an internal transfer of product requested by a customers.
Answers customer questions concerning location, price and use of merchandise.
Totals price and tax on merchandise purchased by customers using computer, calculator and/or paper and pencil to prepare invoice. Accepts payment and makes change for customer purchases. Wraps or bags merchandise for customers and assists in loading and unloading cylinders.
May visit a customer’s site for a site survey before product is delivered to customer’s location.
Maintains neat, clean and professional personal appearance by following company’s dress code and hygiene guidelines.
Coordinates with purchasing department any product shortages or outages.
Maintains a positive work atmosphere by acting and communicating in a manner so that you get along with customers, vendors, co-workers and management.
Ensures all administrative and accounting related procedures are strictly observed.
Stocks shelves, warehouse, counters and tables with merchandise, and maintains showroom displays.
First point of contact with Airgas customers for all welding hard goods and safety supplies related issues regarding Vending Machines and Vendor Managed Inventory bins.
Conducts and coordinates area customer VMI program including delivery of product, restocking and re- supply as necessary.
Monitors customer usage and suggest adjustments to product levels to ensure maximum efficiency and product turn. Monitors inventory levels at customer sites.
Maintain VMI System by cleaning, organizing and re-labeling bins. Organizes production additions and deletions.
Performs first level repair and troubleshooting of VMI equipment.
All employees are expected to perform any reasonable work request that falls within the qualifications but not specifically described.