JOB SUMMARY

We are seeking a highly skilled Senior IT Technician to join our dynamic team. The ideal candidate will possess extensive experience in IT support and a strong understanding of computer networking, desktop support, and software troubleshooting. This role is essential in ensuring the smooth operation of our IT systems and providing exceptional support to our users. The Senior IT Technician will be responsible for diagnosing and resolving technical issues, maintaining network infrastructure, and collaborating with other IT professionals to enhance service delivery.

KEY SKILLS/EXPERIENCE:

• Significant experience in supporting an IT infrastructure, both cloud and on prem
• Microsoft Windows server build, support, troubleshooting and upgrading (all versions)
• Linux server build, support, troubleshooting and upgrading (all versions),
• Azure, Microsoft Office 365, Entra, InTune and cloud system build and management of VMware and upgrade; config/build of guests/hosts to template and monitoring
• Advanced Microsoft Windows desktop troubleshooting
• Storage area network configuration and management, Switch management, hardware build, management and troubleshooting of HP and Dell systems
• Microsoft Active Directory DNS and Group Policy management

EXPERIENCE

• Familiarity with computer networking concepts, including LAN configurations and firewall management.
• Excellent communication skills, both verbal and written, with the ability to convey technical information clearly to non-technical users.
• Experience working in a fast-paced environment while managing multiple priorities effectively.
• A proactive approach to problem-solving with a keen attention to detail.
• Additional skills:
• Network knowledge, including management of firewall rules and Dell switches
• Data loss prevention implementations and capacity management
• Past experience in, and understanding of, software licensing
• Awareness of current trends and technologies, with the ability to formulate technical solutions
  If you are passionate about technology and have the skills required for this role, we encourage you to apply. Join us in delivering exceptional IT services that empower our organisation’s success.
  Job Types: Full-time, Permanent
  Pay: £45,000.00-£50,000.00 per year

Benefits:

• Company pension
• On-site parking

Experience:

• in a senior Role: 10 years (preferred)

Work Location: In person
Application deadline: 31/08/2025
Reference ID: ITGB2
Expected start date: 01/12/202

RESPONSIBILITIES

Providing business-as-usual Second and Third-line IT support to all sites and head-office users
Performing server administration, in line with business requirements and security needs . Contributing to IT projects, in line with business focus
Managing and supporting local and cloud services for availability

THE ROLE WILL REQUIRE:

• A thorough understanding of troubleshooting IT problems,
• Enthusiasm and initiative to prioritise and resolve issues quickly with excellent team and communications skills. Supporting an IT helpdesk, application support, business intelligence and ERP teams, with complex troubleshooting
• Helping with hardware and life cycle management of servers and workstation/laptops
  Administering and supporting office 365 e-mail environments, Active Directory and business continuity working alongside architects and project teams to implement new technologies and systems