Job Posting Title:
ServiceNow Senior Software Developer/Analyst
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Hiring Department:
Enterprise Technology - Customer Support
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Position Open To:
All Applicants
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Weekly Scheduled Hours:
40
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FLSA Status:
Exempt
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Earliest Start Date:
Immediately
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Position Duration:
Expected to Continue Until Aug 30, 2028
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Location:
Texas
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Job Details:
General Notes
Enterprise Technology is dedicated to supporting the mission of the University of Texas at Austin of unlocking potential and preparing future leaders of the state.
This is a fixed term position that ends three years from the employee’s start date.
Flexible work arrangements are available for this position, including the ability to work 100% remotely. We prefer a candidate located in the Central Texas Region as travel to campus for occasional in-person events, training, team meetings, activities, etc., will be required.
This position provides life/work balance with typically a 40-hour work week, and travel limited to training (e.g., conferences/courses).
This position requires you to maintain internet service and a mobile phone with voice and data plans to be used when required for work.
Your skills will make a difference.

You’ll be working for a university that is internationally recognized for our academic programs and research. Your work will make a difference in the lives of university staff, thereby enhancing student experience. If you’re the type of person that wants to know your work has meaning and impact, you’ll like working in our department and for UT Austin. UT Austin provides an outstanding benefits package including but not limited to:

• Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
• Voluntary Vision, Dental, Life, and Disability insurance options
• Generous paid vacation, sick time, and holidays
• Teachers Retirement System of Texas: a defined benefit retirement plan
• Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
• Flexible spending account options for medical and childcare expenses
• Robust free training access through LinkedIn Learning plus professional conference opportunities
• Tuition assistance
• Expansive employee discount program including athletic tickets
• Free access to UT Austin’s libraries and museums with staff ID card
• Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card

For more details, please see:
https://hr.utexas.edu/prospective/benefits
and
https://hr.utexas.edu/current/services/my-total-rewards
Must be authorized to work in the United States on an ongoing, full-time basis for any employer without sponsorship.
Purpose
The ServiceNow Senior Software Developer/Analyst will lead complex design, development, and implementation of ServiceNow solutions to support business processes and services. This role requires an extensive understanding of ServiceNow architecture and Service Management. It will work closely with stakeholders to deliver high-quality solutions that meet business needs, considering schedule, accessibility, performance, and security.
Responsibilities

Platform Development and Support

• Develop and configure ServiceNow applications and modules.
• Design and implement advanced workflows, business rules, UI policies, scripts, and integrations.
• Conduct unit testing, integration testing, and system testing to ensure the quality and functionality of developed solutions.
• Address defects and incidents to ensure high-quality standards and customer service excellence.
• Supports and follows the entries development lifecycle adhering to documented good practices.

Requirement Analysis and Solution Design

• Supplement Business Analyst by gathering and analyzing requirements through collaboration with business stakeholders.
• Design and propose solutions that align with business objectives, and ServiceNow best practices, minimizing platform customizations.

Mentoring and Leadership

• Mentor and guide junior developers, providing technical leadership and sharing best practices.
• Conduct training sessions and workshops for team members and stakeholders.
• Promote a culture of continuous learning and improvement within the team.

System Administrator

• Supplement the System Administrator with the day-to-day administration of the ServiceNow platform, including user and group management, security configurations, and system updates.
• Monitor platform health, troubleshoot issues, and implement performance improvements.
• Manage system upgrades, patches, and regular maintenance activities.

Training and Documentation

• Supplement the Training Specialist by providing training and support to end-users and stakeholders on ServiceNow functionality and best practices.
• Create and maintain internal and external knowledge and training materials.

Continuous Improvement

• Stay current with the latest ServiceNow features, functionalities, and industry trends.
• Identify opportunities for process improvement and optimization within the ServiceNow platform.
• Attend ServiceNow training and certification programs.
• Perform other related functions as assigned.

Required Qualifications

• High school graduation or GED.
• ServiceNow Certified Application Developer (CAD) or ServiceNow System Administrator (CSA).
• Proven experience as a ServiceNow Developer/Analyst with a strong understanding of the ServiceNow platform.
• Experience in IT service management (ITSM) and familiarity with ITIL processes.
• Strong knowledge of ServiceNow modules such as Incident, Problem, Change, Asset, and Configuration Management.
• Proficiency with JavaScript, HTML, and other web technologies.
• Experience with REST/SOAP web services and integrations.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Detail-oriented and highly organized.
• Ability to work independently and as part of a team.
• Strong time management skills and the ability to handle multiple tasks simultaneously.
• Proactive and self-motivated with a passion for continuous learning and improvement.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Experience in other ServiceNow products such as HR Service Delivery (HRSD), Service Portfolio Management (SPM), and Customer Service Management (CSM).
• Experience administering ServiceNow in a higher education environment
• Experience writing technical documentation and managing projects.
• Experience in the day-to-day administration of the ServiceNow platform.
• Experience mentoring junior team members.

Salary Range
$85,000 + depending on qualifications

Working Conditions

• May work around standard office conditions
• Repetitive use of a keyboard at a workstation
• Use of manual dexterity
• Extensive screen viewing time

Work Shift

• Monday – Friday, Flexible between 7am - 6pm, Central Time.
• Evening or weekend work may be required in exceptional circumstances.

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.
Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.
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Employment Eligibility:
Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.
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Retirement Plan Eligibility:
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
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Background Checks:
A criminal history background check will be required for finalist(s) under consideration for this position.
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Equal Opportunity Employer:
The University of Texas at Austin, as an
equal opportunity/affirmative action employer
, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
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Pay Transparency:
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
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Employment Eligibility Verification:
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original
documents
to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.
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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

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Compliance:
Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF