EXO Claims Recruitment are delighted to be working with a dynamic and forward-thinking insurer who have an exciting opportunities available for a Personal Injury Motor Claims Team Leader.
Our client is keen to speak with PI Claims Team Leaders who are looking to enhance their careers and join a dynamic and fast-growing company with genuine expansion plans, which values both it’s employees and clients.

EXPERIENCE & KNOWLEDGE

• Extensive motor personal injury claims experience
• Experience of managing a team of employees
• Experience of claims reporting management of ACPC
• Solid experience of auditing claims files Solid understanding of all aspects of motor claims handling and specifically with regards to OIC and MOJ Portal reforms
• Excellent knowledge of FCA requirements (including Consumer Duty) and the regulatory framework relating to claims
• Solid understanding of the business objectives and operations delivery

SKILLS & QUALIFICATIONS

• Excellent communication skills, both verbal and written
• Negotiation and influencing skills
• Good time management and organisation skills with the ability to prioritise work
• Strong leadership and people management skills with the ability to motivate employees in a high-pressurised environment
• Problem-solving skills with the ability to adopt a logical approach to resolving problems
• Strong customer service skills
• Good numeracy and literacy skills
• Computer literate

THIS IS A HYBRID WORKING ROLE.

Are you an expert in motor claims with a strong grasp of personal injury and MOJ Portal processes? Do you thrive in leadership roles, inspiring and guiding high-performing teams? Are you confident navigating regulatory frameworks and auditing practices, with a sharp eye for compliance? If you’re also a clear communicator and natural problem-solver who enjoys tackling challenges head-on, this could be the perfect opportunity for you!
We’re looking for PI Claims Team Leader to join our clients Personal Injury team in their Manchester office.
In this role you’ll supervise a team of PI Technical Claims Negotiators to ensure all claims are resolved within a reasonable time period, in accordance with Company policies and procedures. In addition to this, you’ll support delivery of the claims business plan through ensuring the team achieve their SLAs.
Our client is all about people and they’re passionate about continuous improvement, so you’ll share your thoughts with the team to continually progress methods and team knowledge.

CORE SKILLS WE’RE LOOKING FOR TO SUCCEED IN THE ROLE:

• Insurance industry experience, specifically within Personal Injury
• Previous team leadership experience
• In-depth understanding of FCA requirements, claims auditing, and performance reporting
• Excellent verbal and written communication skills with a logical, proactive approach to resolving complex issues