Overview:
We are looking for an exceptional Retail Sales and Operations Manager who will be responsible for the leadership of our team in Cornwall, located in Falmouth.
The successful candidate will be a self-starter with a can-do attitude and have a proactive, positive outlook.
They will have an exceptional passion for delivering customer service and will be able to demonstrate this passion for delivering WFF’s unique ‘good fashioned service’ ethic. They will want to make a real difference to our customers lives.
Who we are:
Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals.
We’re dedicated to making a real difference to our customers’ lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service.
Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers’ needs.
This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.
Responsibilities:
The Retail Sales and Operations Manager will take ownership of their territory and view it as their ‘own business’. They will strive to produce outstanding results through embracing national support provided whilst owning and enhancing local relationships with customers and within the local community in which they operate.
The successful candidate will have 4 clear responsibilities that they will be expected to deliver exceptional results against. These are depicted within in the Wiltshire Farm Foods triangle of success:

ESSENTIAL EXPERIENCE, SKILLS, AND ABILITIES:

• Establishes exceptional relationships with customers
• Demonstrable experience of delivering sales and profitability targets, a natural affinity for setting high standards with a relentless focus on providing the best service
• Experience of leading a team of people, creating culture of engagement, and developing a team to achieve their true potential with a willingness to be ‘hands on’ in supporting the day-to-day operation
• Ability to interpret data to determine the key levers to ensure success.

DESIRABLE EXPERIENCE, SKILLS, AND ABILITIES:

• Retail, care, hospitality, or own business experience
• Experience of implementing and compliance with Health & Safety processes
• Experience of managing employee consultation and implementing change initiatives.

Qualifications

• Experience of managing employee consultation and implementing change initiatives.

Please refer the Job description for details