NEW OPENING GUEST SERVICE MANAGER (FRONT OFFICE MANAGER) – ONEFIFTY FENCHURCH

At Cycas Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.
Located in the heart London onefiftyfenchurch features 33 contemporary apartments designed for both short and extended stays, offering a peaceful escape from the city buzz. With iconic landmarks, top dining options and excellent transport links just moments away, it’s the perfect base for both business or leisure travellers.
If you have an inner drive to love what you do – and do it well - and you strive to provide the best hotel experience so your guests can pursue their personal & professional passion, then please read on as you’re somebody we want within our team.

• Assist the management in the development and communication of departmental strategies and goals.
• Communicate and enforce policies and procedures.
• Lead and drive all aspects of the Front Office – from guest registration, concierge/porter services, business centre and telephone services to guest reservations - to deliver a guest experience that is unique and brings the brand to life.
• To ensure that your team are developed to provide a hospitable service in line with the operating standards and procedures/brand standards.
• To motivate your team, clarify goals, provide training and work along Operations Manager to establish and achieve personal development goals for team members.
• To ensure that your team are aware of hotel availability and take every opportunity to maximise room sales. Increase room revenue by supervising effectiveness of room category upselling.
• To develop your team to anticipate guest needs, act upon and follow up guest requests and deliver a level of service and responsiveness that generates guest satisfaction.
• To ensure our values are implemented in hotel’s daily operations.
• To actively support other departments and take action when assistance is needed. To ensure that the whole of hotel operations run smoothly from the guest prospective with the main focus on guest services desk and breakfast / evening reception areas.
• To display a pro-active and innovative approach to skills development and standards enhancement with your team.