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Shift Lead Jobs overseas

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About 17854 results in (2) seconds
IT Help Desk Team Leader at The Missing Link
Australia, Ras Laffan Industrial City, Australia - Full Time
Skills Needed
N/A
Team Leader - Operations at Private Advertiser
Sydney, New South Wales, Australia - Full Time
Skills Needed
N/A
Culinary Lead (Sellwood) at Grand Central Bakery
Portland, Oregon, United States - Full Time
Skills Needed
Team Leadership, Food Cost Management, Sandwich Preparation, Barista Skills, Inventory Management, Staff Training, Customer Service, Pos Systems, Vendor Ordering, Performance Management, Food Safety, Cash Handling, Problem Solving, Scheduling, Quality Control, Dei Implementation
Specialization
Candidates must be at least 18 years old with a valid Food Handler's Card and basic math skills. Proficiency in English and the ability to work a flexible schedule including weekends and holidays is required.
Experience Required
Minimum 2 year(s)
Horticulture Team Leader at Express Employment Professionals Greensboro North
Sydney, New South Wales, Australia - Full Time
Skills Needed
N/A
Lead Front-End Developer at Prism Digital
Sydney, Alberta, Australia - Full Time
Skills Needed
N/A
Assistant Station Leader at Skyhop Global
Allen Park, Michigan, United States - Full Time
Skills Needed
Team Leadership, Operational Management, Driver Training, Coaching, Logistics, Customer Service, Problem Solving, Decision Making, Scheduling, Compliance Monitoring, Onboarding, Safety Management
Specialization
Candidates must have previous supervisory experience and a valid driver's license with a clean record. Requirements include the ability to pass a drug screen, obtain a Non-CDL DOT Medical Card, and maintain open availability for all shifts.
Experience Required
Minimum 2 year(s)
ITSM Transformation Lead at Energize Group
Germany, Berlin, Germany - Full Time
Skills Needed
N/A
Microsoft Technical Lead at UBDS Group
london, New Brunswick, United Kingdom - Full Time
Skills Needed
N/A
Lead Agentic AI Engineer at Archer Recruitment
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Housekeeping Team Leader at Trinity Consulting
Victoria, New South Wales, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 1 year(s)
Project Procurement Lead at APM Terminals
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 5 year(s)
Afterschool Group Leader at West Suburban YMCA
Newton, Massachusetts, United States - Full Time
Skills Needed
Child Supervision, Activity Planning, Relationship Building, First Aid, Cpr, Aed, Academic Support, Conflict Resolution, Diversity And Inclusion, Safety Compliance
Specialization
Requires previous experience working with children and the ability to guide enrichment activities. Must obtain CPR, First Aid, and AED certifications within 30 days of hire and have EEC training/registration.
Senior Lead Data Analyst at stryker
Australia, Queensland, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 3 year(s)
Infrastructure Team Lead at INARA PTE LTD
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Salesforce Delivery Lead at kitjobs
Sydney, New South Wales, Australia - Full Time
Skills Needed
N/A
SAP S/4HANA Quality Lead at e-Frontiers
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 5 year(s)
Team Lead Final Assembly at HMS Networks
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Business Operations Lead at Carrer in Recruitment
Dublin, Dublin County, Ireland - Full Time
Skills Needed
N/A
Experience Required
Minimum 8 year(s)
Founding Operations Lead at Numis Securities Ltd
london, Surrey - England, United Kingdom - Full Time
Skills Needed
N/A
Cyber Security Tech Lead at eSafe Solutions
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 5 year(s)
IT Help Desk Team Leader at The Missing Link
Australia, Ras Laffan Industrial City, Australia -
Full Time

Start Date

Immediate

Expiry Date

10 Nov, 26

Salary

0.0

Posted On

16 Sep, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Industry

Information Services

Description

Full job description

Lead the desk. Elevate the team. Champion the client.

Are you a natural leader who thrives in fast-paced environments, loves mentoring people, and enjoys being hands-on technically? We’re looking for an IT Help Desk Team Leader to take ownership of our Sydney Service Desk — driving performance, delivering exceptional client experiences, and building a team people love being part of.

This is a leadership role with real impact. You’ll balance people leadership, operational excellence, and technical expertise while being the go-to champion for both your team and key clients.

About Us

We’re The Missing Link - one of Australia’s most awarded IT providers, now backed by global powerhouse Infosys. For over 28 years, we’ve helped businesses succeed with cutting-edge Cyber Security, IT & Cloud, and Automation solutions. With 200+ team members and a culture built on inclusion, innovation, and impact, we offer a workplace where you’re valued, challenged, and supported to grow.

We are THE MISSING LINK between where you are and where you want to be.

We are currently seeking an IT Help Desk Team Leader to join our team. In this role, you will play a crucial part in delivering exceptional support to our clients and ensuring their satisfaction. As part of our Help Desk Support Team, you will provide technical assistance, resolve incidents, and contribute to maintaining our high standards of service.

Working in a fast-paced environment across our diverse range of clients, you will:

Lead & Inspire

  • Coach, mentor, and motivate a high-performing Service Desk team
  • Build trust, manage performance, and handle challenging conversations with confidence
  • Support hiring, onboarding, inductions, and ongoing development
  • Run performance reviews, probation check-ins, and training plans
  • Foster a positive, accountable, and collaborative team culture

Own the Operations

  • Ensure workloads are balanced and resources are used effectively
  • Keep utilisation high while minimising non-billable admin time
  • Review leave, staffing levels, onsite work, and ticket volumes
  • Ensure timesheets, job notes, and processes are accurate and up to date
  • Make sure policies, procedures, and values are lived every day

Deliver Outstanding Service

  • Ensure SLAs are consistently met (and beaten)
  • Drive first-call resolution and excellent ticket hygiene
  • Maintain CSAT of 97%+
  • Ensure Incident & Problem Management processes are followed
  • Prioritise managed clients and deliver predictable, high-quality outcomes

Be a Client Champion

  • Act as the primary contact for key clients
  • Know their environments inside out and advocate for their needs
  • Collaborate closely with Account Managers
  • Communicate clearly, respond within 24 hours, and manage expectations

Stay Hands-On Technically

  • Provide Level 2 support when needed
  • Troubleshoot across on-prem, hybrid, and cloud environments
  • Work confidently with EUM, RMM, and ticketing systems
  • Support Autopilot troubleshooting, log collection, and Conditional Access
  • Help guide technical decisions and unblock the team


Requirements

  • 3+ years as a Service Desk Engineer (or similar)
  • 2+ years in a Service Experience Lead or leadership role
  • MSP and/or Cloud Services experience (highly desirable)
  • Strong technical foundations with a calm, logical troubleshooting approach
  • Proven people leadership skills — fair, firm, and empathetic
  • Proactive mindset — you seek work, improvements, and better ways of doing things
  • Microsoft or current industry certifications


Benefits


A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.

Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels:

  • Supportive, collaborative and respectful environment
  • Company paid technical certifications
  • Competitive salary and bonus structure
  • Great environment with regular staff events
  • Free breakfast, soft drinks/juices and monthly lunches
  • Company culture that fosters learning and development through training and mentoring programs
Responsibilities
IT Help Desk Team Leader at The Missing Link
Australia, Ras Laffan Industrial City, Australia - Full Time
Skills Needed
N/A
Team Leader - Operations at Private Advertiser
Sydney, New South Wales, Australia - Full Time
Skills Needed
N/A
Culinary Lead (Sellwood) at Grand Central Bakery
Portland, Oregon, United States - Full Time
Skills Needed
Team Leadership, Food Cost Management, Sandwich Preparation, Barista Skills, Inventory Management, Staff Training, Customer Service, Pos Systems, Vendor Ordering, Performance Management, Food Safety, Cash Handling, Problem Solving, Scheduling, Quality Control, Dei Implementation
Specialization
Candidates must be at least 18 years old with a valid Food Handler's Card and basic math skills. Proficiency in English and the ability to work a flexible schedule including weekends and holidays is required.
Experience Required
Minimum 2 year(s)
Horticulture Team Leader at Express Employment Professionals Greensboro North
Sydney, New South Wales, Australia - Full Time
Skills Needed
N/A
Lead Front-End Developer at Prism Digital
Sydney, Alberta, Australia - Full Time
Skills Needed
N/A
Assistant Station Leader at Skyhop Global
Allen Park, Michigan, United States - Full Time
Skills Needed
Team Leadership, Operational Management, Driver Training, Coaching, Logistics, Customer Service, Problem Solving, Decision Making, Scheduling, Compliance Monitoring, Onboarding, Safety Management
Specialization
Candidates must have previous supervisory experience and a valid driver's license with a clean record. Requirements include the ability to pass a drug screen, obtain a Non-CDL DOT Medical Card, and maintain open availability for all shifts.
Experience Required
Minimum 2 year(s)
ITSM Transformation Lead at Energize Group
Germany, Berlin, Germany - Full Time
Skills Needed
N/A
Microsoft Technical Lead at UBDS Group
london, New Brunswick, United Kingdom - Full Time
Skills Needed
N/A
Lead Agentic AI Engineer at Archer Recruitment
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Housekeeping Team Leader at Trinity Consulting
Victoria, New South Wales, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 1 year(s)
Project Procurement Lead at APM Terminals
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 5 year(s)
Afterschool Group Leader at West Suburban YMCA
Newton, Massachusetts, United States - Full Time
Skills Needed
Child Supervision, Activity Planning, Relationship Building, First Aid, Cpr, Aed, Academic Support, Conflict Resolution, Diversity And Inclusion, Safety Compliance
Specialization
Requires previous experience working with children and the ability to guide enrichment activities. Must obtain CPR, First Aid, and AED certifications within 30 days of hire and have EEC training/registration.
Senior Lead Data Analyst at stryker
Australia, Queensland, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 3 year(s)
Infrastructure Team Lead at INARA PTE LTD
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Salesforce Delivery Lead at kitjobs
Sydney, New South Wales, Australia - Full Time
Skills Needed
N/A
SAP S/4HANA Quality Lead at e-Frontiers
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 5 year(s)
Team Lead Final Assembly at HMS Networks
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Business Operations Lead at Carrer in Recruitment
Dublin, Dublin County, Ireland - Full Time
Skills Needed
N/A
Experience Required
Minimum 8 year(s)
Founding Operations Lead at Numis Securities Ltd
london, Surrey - England, United Kingdom - Full Time
Skills Needed
N/A
Cyber Security Tech Lead at eSafe Solutions
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 5 year(s)