About the job

1

Job Details

Job Title

Process Improvement Lead

Department

Business Excellence and Continuity

Section

Governance Section

Unit

NA

Direct Manager

Governance Section Head

2

Role Purpose

Lead on evaluating, optimizing, and redesigning business processes to drive operational excellence across the organization. The role leads end-to-end process improvement initiatives, ensures process governance, and works closely with cross-functional teams to develop efficient, scalable, and sustainable processes.

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Responsibilities

Core Responsibilities

• Lead the assessment of existing business processes to identify inefficiencies, gaps, and areas for significant improvement.
• Develop and implement strategic process improvement initiatives using methodologies such as Lean Six Sigma.
• Lead on new business requirements and work with relevant departments to determine new processes or modifications to existing ones.
• Present process issues, highlight functionality gaps, and propose actionable improvement solutions.
• Oversee the use and governance of process mapping tools such as ARIS.
• Serve as the primary point of contact for process mapping requirements across the organization.
• Ensure all process and procedure documentation remains accurate, up-to-date, and aligned with organizational standards.
• Support departments in maintaining process documentation, templates, and best practices to ensure quality adherence.
• Support and independently execute end-to-end process improvement projects with minimal supervision.
• Collaborate closely with IT to identify automation opportunities and enhance process efficiency through digital solutions.
• Ensure project deliverables are completed on time, within scope, and aligned with business requirements.
• Manage internal and external communication related to process initiatives in a professional and timely manner.
• Monitor, track, and report progress of process improvement activities in line with the approved objectives.
• Lead and participate in cross-functional process improvement teams.
• Facilitate workshops, awareness sessions, and training programs to build organizational capability in process improvement.
• Work collaboratively with stakeholders to gain alignment, secure buy-in, and support change adoption.

Shared Activities

• Carry out any other duties and responsibilities related to the role at the request of the direct manager.
• Ensure effective implementation of functional policies, procedures and controls covering all areas of assigned section activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service.
• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Demonstrate compliance to organization’s values and ethics at all times to support the establishment of a value drive culture within the organization
• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

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Qualifications & Experience

• Bachelor’s degree in Business Administration, Industrial Engineering, Operations Management, or a related field.
• Certification in Lean, Six Sigma, BPM, or similar is preferred.
• Proven 5-7 years of experience in process optimization, business transformation, or continuous improvement roles.
• Expert-level proficiency in process improvement methodologies, such as Lean or Six Sigma (Black Belt certified)
• Excellent knowledge of ARIS configuration with implementation experience
• Advanced expertise in automation tools and technologies such as RPA
• Extensive experience in leading and managing process improvement teams and initiatives
• Proven track record of cost reductions and increased productivity

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Competencies

• Strong process analysis and process design capabilities.
• Proficiency with process mapping tools (e.g., ARIS).
• Excellent problem-solving and critical-thinking skills.
• Strong project management skills with the ability to deliver under minimal supervision.
• Ability to communicate complex issues clearly to technical and non-technical audiences.
• Stakeholder management and facilitation skills, including workshop delivery.
• Knowledge of automation tools and collaboration with IT teams.