JOB DESCRIPTION - SHIFT LEAD

Crumbl Westhills, located at 274 Stewart Green SW, Calgary, AB, is looking to hire a full time Shift Lead position.
We search for skilled, creative shift leads who strive to provide high-quality baked goods and services in an efficient, professional manner. As a Shift Leader you will oversee daily operations during designated shifts, supervise employees, and ensure that our customers receive outstanding service. The shift leader’s responsibilities include creating a shift schedule, dealing with no-shows, delegating tasks, handling cash, and reporting any issues to the manager.
To be successful as a shift leader, you should be able to manage a team of people and ensure that all duties are performed accurately. Ultimately, a top shift leader should be able to ensure smooth and efficient workflows. The Crumbl environment is fast paced and often stressful. You will need the skills to handle the demand and stress that this job can entail.

Requirements

• A fast, friendly attitude and work ethic
• Business savvy (Labor, Cost of Goods, P&L.)
• Food and Facilities Safety Compliance
• Previous leadership experience working in quick service restaurants
• Ability to multitask and communicate effectively
• Passion for food service industry
• High school diploma
• Excellent communication and interpersonal skills
• Strong leadership and organizational skills
• Confident problem-solver
• Team player
• Attentive to details

Responsibilities

• As Shift Leader, you will play a very important role in operating the store daily
• You will be responsible for maintaining fast friendly customer experience; keeping a clean organized kitchen; ensuring continuous flow of high quality cookies; keep crew working at a fast pass; ensure bakers are well trained and provide great customer service
• Shift Leader’s spend the majority of their time working in the kitchen as a team ensuring all crew members have assigned duties and all tasks are completed on time
• The shift leader’s responsibilities include creating a shift schedule, dealing with no-shows, delegating tasks, handling cash up, and reporting any issues to the manager
• Ensure smooth and efficient workflows
• Supervising employees, assigning duties, and creating a shift schedule
• Monitoring team performance and ensuring duties are performed efficiently
• Reporting any issues that arise during the shift to management
• Managing employee requests and transgressions
• Ensuring compliance with company policies, health, and safety standards
• Coaching team members and training new staff
• Opening and closing registers, accounting for the daily intake, and preparing cash deposits
• Handling customer issues and employee disputes

Anticipated Hours

• Days: Monday through Saturday
• Weekly hours: 30 to 40
• Shifts to potentially be available (for): Daytime, Evening and Weekend Shifts

Experience

• At least 1 year in restaurant/food industry management (Preferred)

Certifications

• Valid Driver’s License (Required)
• Food Handlers Certification (Preferred but if you do not have, will pay for certification)

Physical Requirements

• Ability to lift packages between 10-55 lbs
• Ability to be on your feet for the entire shift
• Climb a ladder

• As Shift Leader, you will play a very important role in operating the store daily
• You will be responsible for maintaining fast friendly customer experience; keeping a clean organized kitchen; ensuring continuous flow of high quality cookies; keep crew working at a fast pass; ensure bakers are well trained and provide great customer service
• Shift Leader’s spend the majority of their time working in the kitchen as a team ensuring all crew members have assigned duties and all tasks are completed on time
• The shift leader’s responsibilities include creating a shift schedule, dealing with no-shows, delegating tasks, handling cash up, and reporting any issues to the manager
• Ensure smooth and efficient workflows
• Supervising employees, assigning duties, and creating a shift schedule
• Monitoring team performance and ensuring duties are performed efficiently
• Reporting any issues that arise during the shift to management
• Managing employee requests and transgressions
• Ensuring compliance with company policies, health, and safety standards
• Coaching team members and training new staff
• Opening and closing registers, accounting for the daily intake, and preparing cash deposits
• Handling customer issues and employee dispute