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Start Date
Immediate
Expiry Date
21 Nov, 25
Salary
36805.0
Posted On
23 Aug, 25
Experience
0 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Communication Skills, English, Management Skills, It, Customer Service Skills, Mobile
Industry
Outsourcing/Offshoring
The Customer Support Technician role forms part of the Wastewater Network Team. This is a field based role, devised to drive the resolution of issues on the public sewerage network. You will predominantly be dealing face to face with customers at their property, investigating drainage problems and applying the correct techniques to resolve problems on the Wastewater Network.
The Customer Support Technician is responsible for collecting data and producing an on-site report using United Utilities corporate IT systems, for each incident you attend. You will be the face of United Utilities, providing excellent Customer Service often in difficult circumstances and all weathers.
You will be required to work a rotating 10 hour shift pattern which averages 37 hours per week Monday to Sunday, the shifts cover the period from 0800 to 22:00
TECHNICAL SKILLS & EXPERIENCE
Full UK Driving License.
Desirable Criteria:
Knowledge and understanding of problems faced within Wastewater Network Operations.
QUALIFICATIONS
In order to be eligible for this role, you will need to have achieved at least 5 GCSE’s (or equivalent) at grades A-C including Maths and English.
How To Apply:
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