DESCRIPTION

Join the Amazon Customer Service (CS) Technology organization as a Software Development Engineer on our advanced platform services engineering team.
We develop and maintain search and retrieval capabilities across the Global Content Store (GCS) and diverse content sets. Our investments optimize content discoverability, implement advanced search algorithms, and ensure accurate query results. We support content indexing, content chunking, taxonomy management, and multilingual search functionalities. We enable seamless access to support the content management lifecycle for both customer self-service and associate systems, serving billions of monthly requests globally. If you’re passionate about developing innovative solutions, designing highly distributed systems that scale, and building for the future, this is the opportunity for you. You’ll tackle algorithmically complex challenges, working on front-end and back-end services that seamlessly scale to meet customer needs. Moreover, you’ll have the chance to work on pioneering Large Language Models (LLMs) and Generative AI initiatives that are reshaping the call center industry.

Key job responsibilities

• Solve complex problems by applying appropriate technologies and best practices.
• Collaborate with the team to invent, design, and build stable, high-performing, and scalable software solutions.
• Make judicious trade-offs, reuse existing components where feasible, and carefully manage dependencies.
• Provide technical guidance, advise on the team’s direction, and offer feedback on designs.
• Create prototypes to assist in decision-making processes.
• Foster cross-team collaboration by working closely with partner teams across the organization.

A day in the life
We thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product teams to foster an innovative learning environment.
If you are not sure that every qualification on the list above describes you exactly, we’d still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
Benefits summary:
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
About the team
We at ACS strive to make customer service experiences effortless for our global customer base. Our goal is to anticipate, evaluate, prevent, and eliminate any effort required from customers when supporting Amazon products and services that they purchase. We achieve this by setting the knowledge strategy for all verticals, like Retail, Digital, Shipping and Delivery Service, Amazon Business, etc., and accelerating the delivery of seamless support experiences across Amazon’s diverse set of products.
Our team combines strategic thinking, technology expertise, and customer experience best practices. This ensures customers can easily get the most value from Amazon’s digital offerings. We focus on providing the right support at the right time, tailored to each customer’s needs. By eliminating friction and making support effortless, we enhance the overall customer experience.

BASIC QUALIFICATIONS

• 3+ years of non-internship professional software development experience
• 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
• Experience programming with at least one software programming language
• Bachelor’s degree or equivalent

PREFERRED QUALIFICATIONS

• Agentic AI Development
• 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
  Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
  Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
  Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site

• Solve complex problems by applying appropriate technologies and best practices.
• Collaborate with the team to invent, design, and build stable, high-performing, and scalable software solutions.
• Make judicious trade-offs, reuse existing components where feasible, and carefully manage dependencies.
• Provide technical guidance, advise on the team’s direction, and offer feedback on designs.
• Create prototypes to assist in decision-making processes.
• Foster cross-team collaboration by working closely with partner teams across the organization