Gym Receptionist (Sales) Location: Kuwait
Job Summary ERA is seeking an energetic and customer-focused Gym Receptionist with a strong sales mindset to be the first point of contact for all members and visitors. This role involves welcoming guests, managing memberships, handling sales inquiries, and ensuring a smooth front desk operation. The ideal candidate is personable, organized, and motivated to promote a healthy lifestyle through excellent service and persuasive communication.
Key Responsibilities Greet all members and visitors with a warm, professional, and friendly attitude Manage check-in/check-out procedures and ensure accurate member records in the system Promote and sell gym memberships, packages, and services to prospective clients Respond to phone calls, messages, emails, and walk-in inquiries efficiently Provide information on gym facilities, personal training options, classes, and promotions Follow up on leads and trial visits to encourage membership conversion Maintain a clean, organized, and welcoming reception area Process payments, handle cash or card transactions, and issue receipts as needed Coordinate with fitness staff and management to ensure smooth daily operations Support social media engagement by assisting with basic content capture, posting updates, or replying to online inquiries when needed
Qualifications High school diploma or equivalent; additional training or certifications in sales or fitness are a plus 1–3 years of experience in customer service, front desk, or sales—preferably in a fitness or hospitality environment Excellent communication and interpersonal skills Friendly and approachable personality with a strong client-service orientation Confident in selling products and services and closing sales Comfortable using point-of-sale systems, scheduling tools, and basic computer programs Ability to multitask and remain calm under pressure Good command of English (Arabic is a plus) Presentable and punctual, with a professional appearance and attitude Flexibility to work shifts, weekends, and holidays as needed
Who You Are You are the face of ERA—friendly, proactive, and driven by results. You thrive in dynamic environments, enjoy helping people, and know how to turn inquiries into sign-ups. Your positive energy, attention to detail, and passion for fitness make you a key player in delivering a top-tier gym experience.

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