At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

ABOUT US

American Health Holding, Inc. (AHH), a division of Aetna/CVS Health, is a URAC-accredited medical management organization founded in 1993. We provide flexible, cost-effective care management solutions that promote high-quality healthcare for members. We are seeking a dedicated Utilization Management (UM) Nurse to join our remote team.

POSITION SUMMARY

The Team Lead plays a key role in supporting the daily operations of the team and serves as a vital resource for both staff and leadership. While this role does not include direct supervisory responsibilities, it requires a strong understanding of workflows, policies, and procedures to help ensure team success.
The Team Lead is instrumental in onboarding new team members, monitoring quality, triaging assignments, and leading designated projects. Acting as the first point of contact for clinical issues, the Team Lead provides guidance and support to staff while maintaining open communication with leadership.

REQUIRED QUALIFICATIONS

• Active, unrestricted RN license in your state of residence with multistate/compact licensure privileges. Ability to obtain licensure in non-compact states as needed.
• 5+ years of clinical practice experience in medical healthcare.
• 2+ year’s managed care experience is required.
• 2+ years of experience with personal computer, keyboard navigation, and MS Office Suite applications.
• 2+ years of healthcare management experience required (preferably in a managed care setting).
• Ability to provide on-call UM coverage for nights and weekends on a rotational schedule.

PREFERRED QUALIFICATIONS

• 2+ year of experience in a managed care organization (MCO).
• Experience in a high-volume clinical call center or prior remote work environment.

EDUCATION

• Associate’s degree in nursing (RN) required, BSN preferred.

• Actively contributes to team meetings and fosters a collaborative work environment.
• Promoting teamwork and collaboration across the department.
• Serving as a knowledgeable resource and mentor to team members.
• Modeling best practices in clinical standards, quality, and critical thinking.
• Supporting adherence to plan sponsor performance goals.
• Assisting in the development and implementation of policies and procedures.
• Encouraging continuous improvement through critical thinking and feedback.
• Providing performance insights and coaching to enhance team effectiveness.
• Upholding company values, especially regarding confidentiality.
• Communicating clearly and effectively with diverse audiences.
• Managing tasks with strong organizational and prioritization skills.
• Supporting a positive, team-oriented work culture.
• Assisting supervisors as needed.
• Maintaining responsibility for individual caseloads, as applicable.
• Responding to inquiries and resolving issues promptly.
• Performing sedentary work, including extended periods of sitting, computer use, and document review.
• Participate in occasional on-call rotations, including some weekends and holidays, per URAC and client requirements.