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Senior Customer Success Manager - SaaS/Life Sciences
We have an opportunity for a
Senior Customer Success Manager - SaaS/Life Sciences
to join us at Honeywell, where you will work closely with customers from onboarding through renewals to ensure maximum customer value. As a trusted advisor, customer advocate, and coach, you will determine how Honeywell Life Sciences’ products can be effectively applied to support achievement of the customer’s strategic business goals. You will orchestrate an exceptional customer experience by bringing the right internal and external resources to ensure the successful use of Sparta products, resulting in referenceable customers. You will be commercially savvy, perform account planning activities, and seek business development opportunities while ensuring adoption, expansion, and renewals.
This is a remote role with occasional travel within UK and Europe.
Honeywell
Honeywell Industrial Automation enables our customers to run safer and more efficient operations. From refineries to distribution centers to retail stores, we help deliver results while improving worker safety and meeting sustainability goals such as reduced carbon emissions – by leveraging connectivity, advanced data analytics, software, robotics, sensors, process automation and asset performance management solutions.
We Enable our Customers to Enhance the Safety, Sustainability, Resilience and Productivity of their People, Plants, and Assets.

Key Responsibilities

• Serve as the primary contact for assigned accounts, overseeing all facets of HCLS’s relationship with their customers.
• Collaborate in a matrixed environment to onboard new customers efficiently and provide continuous advocacy, support, and best practices for an exceptional customer experience.
• Engage with customers to formulate strategic recommendations that align HCLS products and services with their initiatives, delivering shared value.
• Proactively manage customer feedback, contribute product insights to the HCLS product team, and develop a renewal strategy to secure renewal and growth income.
• Champion and support the Customer Success practice within HCLS’s corporate strategy, fostering a culture focused on customer satisfaction.

Key Skills and Qualifications

• Strong background in a Customer Success within a software-oriented business.
• Experience in Pharmaceutical, Medical Device, Bio-technology or similar industry.
• Bachelor’s degree in Business, Science, Marketing, or related industry
• Customer facing engagement skills and ability to manage relationships with decision-makers
• Working knowledge of Microsoft tools or equivalent, CRMs and Success software (Gainsight, etc.)

Our Offer

• Work for a well-known brand with a continued focus on innovation and growth
• Join a dynamic team where most leaders are promoted from within
• A culture that fosters inclusion, diversity and innovation

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us now and make an impact!

TheFutureIsWhatWeMakeIt

Additional Information

• Serve as the primary contact for assigned accounts, overseeing all facets of HCLS’s relationship with their customers.
• Collaborate in a matrixed environment to onboard new customers efficiently and provide continuous advocacy, support, and best practices for an exceptional customer experience.
• Engage with customers to formulate strategic recommendations that align HCLS products and services with their initiatives, delivering shared value.
• Proactively manage customer feedback, contribute product insights to the HCLS product team, and develop a renewal strategy to secure renewal and growth income.
• Champion and support the Customer Success practice within HCLS’s corporate strategy, fostering a culture focused on customer satisfaction