REQUIREMENTS AND SKILLS:

• Proven work experience as a Restaurant Manager, General Manager, Hospitality Manager or similar role specifically in a branded or quick service restaurant
• Proven customer service experience as a Manager
• Extensive food and beverage (F&B) knowledge, with a real passion and knowledge for the products within your business
• A good understanding of hospitality systems/ software and the ability to navigate through them with confidentiality
• Strong leadership, motivational and people skills
• Acute financial management skills

• Coordinate the day-to-day operations within your store
• Delivering superior service and maximising customer satisfaction
• Responding efficiently and accurately to notice and resolve customer dissatisfaction in a timely manner
• Ensure the team are deployed accurately to meet the needs of the business through weekly and daily scheduling, leading by example at all times
• Appraise staff performance and provide feedback to improve productivity
• Develop the store’s management team as part of Archie’s succession and progression plan.
• Ensure full compliance of weekly & daily stock counts
• Complete weekly & daily checks including Health & Safety and Food Hygiene compliance to audit standard
• Adhere to all cash control policies and procedures
• Ensure compliance with sanitation and safety regulations
• Maintain brand awareness and suggest ways to improve
• Control operational costs and identify measures to reduce wastage and increase profit
• Complete and submit accurate reporting on all financial aspects of your store