JOB SUMMARY

At FCDO Services we protect the UK’s interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we’re on. In our world, it all matters.

JOB DESCRIPTION

Our Digital and Data technology team are at the forefront of digital innovation. They provide the best in-class solutions for our clients, helping to shape and support a data-driven future for the UK government. Whether it’s creating bespoke, secure software, offering programme and application support or moving an entire embassy’s servers to a Cloud platform. No matter the task, they are on hand to support. Now, you’ve got the opportunity to join them.

PERSON SPECIFICATION

We are looking for people with:

• Agile & ITIL Foundation level / relevant experience
• Microsoft role-based certification - Expert and relevant product certifications
• Level 3 Information Communication Technician or equivalent level 3 qualification in IT Computer Science or relevant experience
• Practitioner level knowledge of hardware, software and systems being supported
• Substantial experience in relevant roles, including technologies in an enterprise environment, and of working within a secure environment, e.g. MOD
• Experience in a high-pressured, fast-paced team

QUALIFICATIONS

Agile & ITIL Foundation level / relevant experience. If relevant experience, please detail this in your application
Microsoft role-based certification - Expert and relevant product certifications. Please list your certifications in the Qualification details section.
Level 3 Information Communication Technician or equivalent level 3 qualification in IT Computer Science or relevant experience. If relevant experience, please detail this in your application.

TECHNICAL SKILLS

We’ll assess you against these technical skills during the selection process:

• Practitioner level knowledge of hardware, software and systems being supported
• Substantial experience in relevant roles, including technologies in an enterprise environment, and of working within a secure environment, e.g. MOD
• Experience in a high-pressured, fast-paced team

NATIONALITY REQUIREMENTS

Open to UK nationals only.

LEAD WITH KNOWLEDGE AND GROW WITH PURPOSE

You’re an experienced IT professional with the skills and certifications to back it up. You’ve built a solid foundation, whether that’s through formal qualifications or hands-on experience in complex, secure environments. You know your way around enterprise-level technologies, and you’re confident working under pressure to deliver reliable results.
But you’re more than just technical expertise. You value teamwork, communication, and doing things the right way. You share your knowledge, support colleagues, and step up as a leader when it’s needed. You’ll also bring proven experience providing 3rd line support across Microsoft 365 services – from Exchange and Teams to Intune, SharePoint, and the wider Power Platform. Confident with PowerShell scripting and security tools like Defender and Purview, you’ll use your expertise to resolve complex issues and keep critical services running smoothly. Analytical, adaptable and focused on quality, you bring a steady hand to fast-paced challenges – and you know that in this work, precision and reliability really matter.