ABOUT THE ROLE

The Software Support Agent will represent Zellis Customer and Software Support in internal and external based Customer interactions.
The successful candidate will demonstrate key technical and operational skills in a multi-channel environment, focussing on delivering the best possible solution support for our customer base. You will engender a customer-first approach, placing the customer support experience and their satisfaction at the heart of everything you do.
You will be supporting Zellis solutions, speaking to and interacting with varied customer persona, including HR and/or payroll managers, finance managers, system administrators, IT professionals and internal Zellis colleagues to diagnose and resolve customer impacting solution issues.
You will have the ability to identify and support continuous improvement, focussing on quality measures and technical specialist knowledge, to ensure a consistent, repeatable model approach to service delivery.
You will be expected to be onsite with the Customer Support teams in Zellis locations during the working month, primarily where your own team is located but with potential to travel to other Zellis locations, sometimes overnight. This role may also involve travel to Customer sites or the Zellis office in Kochi
You will have some flexibility to provide on-call support as required to include evenings and weekends on a rota basis