Why Southwark?
Are you ready to make an impact in a dynamic and rewarding environment? We have a new opening on a 12-month FTC basis in our award-winning Income Operations team within the Customer and Exchequer Services division!
Southwark is a borough that thrives on diversity, confidence, and ambition. With over 120 languages spoken and a young, multi-cultural population, we are committed to delivering a fairer future for all.
You’ll be part of a team responsible for maximising revenue and reducing arrears, crucial to maintaining and transforming council services across key revenue streams such as Council Tax, Current and Former tenant Arrears, Housing Benefit Overpayments, Business Rates and Business Improvement Districts.

What You’ll Be Doing

• As an Income Assistant you will provide vital administrative support to the Debt Resolution Service or Rent Income team.
• In our fast-paced, high-stakes environment, you’ll provide first-class, efficient support to the public, businesses, external agencies, council officers, and elected members.
• You’ll provide a range of administrative functions including using your organisational skills at meetings, maintaining records, and producing reports.
• Handle confidential information with the utmost discretion and integrity, compiling court evidence, managing databases and operational records.

What We’re Looking For

We need dynamic and experienced Income Assistant who is passionate about public service, driven to make a difference and who will bring a blend of the following:

• Proven experience in a similar Office or Customer Support role with a track record of working to targets to deliver high-quality outcomes.
• Excellent written and verbal communication skills, you’ll engage effectively with borough residents and council stakeholders.
• Experience in using software including Microsoft Office 365 and other databases which will enable you to work seamlessly in our fully digital, agile workplace.
• Skilled in providing a customer-focused supporting role, following effective processes to maximise income collection.
• You will be discrete and able to deal with sensitive and confidential information professionally.
• Ability to thrive in a fast-paced environment, maintaining meticulous attention to detail while meeting deadlines.
• Enjoy a balanced approach with flexible home working, alongside travel to our London Bridge HQ.

Additional Information

ABOUT SOUTHWARK

As a council, we are successful, passionate, and forward thinking. We are committed to tackling injustice and inequalities and rebuilding our local economy following the pandemic, ensuring that our residents and businesses are central to everything we do.
As a diverse central London borough, Southwark faces a range of challenges, which we aim to address through the delivery of the Borough Plan. We are looking for candidates to join our team to help us continue to make Southwark an inclusive borough for all our communities.
Southwark Council is an Equal Opportunity Employer, and we welcome applicants from all backgrounds. We monitor our recruitment practices to check that we are employing people in a fair and non-discriminatory way. We also publish annual workforce reports. We are proud to have a workforce that reflects the diversity of our borough.

APPLICATION PROCESS

If you are interested in applying for this role, please submit a CV and complete the application forms detailing your suitability for the role. The Job Description and Person Specification can also be found at the bottom of this page under attachments.
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian, and ethnic minority communities to increase representation at senior management level in the Council.

What You’ll Be Doing

• As an Income Assistant you will provide vital administrative support to the Debt Resolution Service or Rent Income team.
• In our fast-paced, high-stakes environment, you’ll provide first-class, efficient support to the public, businesses, external agencies, council officers, and elected members.
• You’ll provide a range of administrative functions including using your organisational skills at meetings, maintaining records, and producing reports.
• Handle confidential information with the utmost discretion and integrity, compiling court evidence, managing databases and operational records

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you’ll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care.
• If you consider yourself to be disabled or if you have a long-term health condition