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Chat Support Assistant at Invicta Software
, , United States - Full Time
Skills Needed
Customer Support, Technical Troubleshooting, Live Chat, Email Support, Problem Solving, Written Communication, Multitasking, Crm Tools, Software Diagnostics, Documentation, Attention To Detail, Customer Satisfaction
Specialization
Requires a high school diploma or equivalent with a preference for an associate or bachelor's degree. Candidates should have previous customer support experience and strong written communication skills.
Chat Support Assistant at Invicta Software
, , United States - Full Time
Skills Needed
Chat Support, Customer Service, Written Communication, Problem Solving, Troubleshooting, Crm Systems, Time Management, Multi Tasking, Technical Aptitude, Attention To Detail, Customer Centric Mindset, Interpersonal Skills
Specialization
Candidates must have a high school diploma or equivalent and proven experience in customer service or chat support roles. Strong written communication skills, technical aptitude, and familiarity with CRM systems are required for this position.
Order Entry Input Clerk at Invicta Software
, , United States - Full Time
Skills Needed
Order Entry, Data Input, Attention To Detail, Organizational Skills, Order Management Systems, Microsoft Office Suite, Excel, Word, Communication Skills, Problem Solving, Inventory Management, Customer Service, Data Integrity, Typing
Specialization
Candidates must have a high school diploma or equivalent and proven experience in order entry or administrative roles. Proficiency in order management systems and Microsoft Office, along with strong attention to detail, is required.
SQA Analyst at Contour Software
Islamabad, Islamabad Capital Territory, Pakistan - Full Time
Skills Needed
Manual Testing, Automated Testing, Selenium, Playwright, Java, C#, Azure Devops, Git, Postman, Soapui, Rest Assured, Sql, Api Testing, Ci/Cd, Load Testing, Regression Testing
Specialization
Candidates must have a university degree in Computer Science or a related field and 3-5 years of experience in software QA. Proficiency in Selenium, Playwright, OOPS (Java/C#), and CI/CD tools is required.
Experience Required
Minimum 2 year(s)
Director, Product Management at Redwood Software
Hyderabad, Telangana, India - Full Time
Skills Needed
Product Strategy, Customer Retention, Migration Roadmap, Cross Functional Leadership, Backlog Management, Data Driven Prioritization, Customer Centric Discovery, Churn Risk Assessment, B2b Enterprise Software, Workload Automation, Erp Integration, Cloud Infrastructure, Analytical Rigor, Team Leadership, Stakeholder Management, Outcome Based Roadmapping
Specialization
Requires 5-7 years of product management experience in B2B enterprise software with a focus on legacy platform migrations and customer retention. Preferred candidates have 8+ years of experience and deep domain knowledge in workload automation or IT operations.
Experience Required
Minimum 5 year(s)
Cashier (Part-time) at SAS Software Ltd
Cary, North Carolina, United States - Full Time
Skills Needed
Cashiering, Customer Service, Pos Systems, Credit Card Processing, Data Entry, Interpersonal Communication, Inventory Management, Clover Pos
Specialization
Requires two years of cashier experience and proficiency with credit card machines and POS systems. Coursework in Business Administration or Administrative Office Technology is preferred.
Experience Required
Minimum 2 year(s)
Junior AI Engineer at Contour Software
Islamabad, Islamabad Capital Territory, Pakistan - Full Time
Skills Needed
Generative Ai, Rag, Llm Orchestration, Python, Vector Search, Semantic Retrieval, Langchain, Llamaindex, Cloud Native Engineering, Aws, Azure, Gcp, Ci/Cd, System Observability, Api Development, Ai Governance
Specialization
Candidates must hold a Bachelor's degree in a technical field and possess at least 5 years of experience building applied AI/ML systems. Strong proficiency in Python, cloud-native engineering, and experience shipping production-grade LLM applications are required.
Experience Required
Minimum 5 year(s)
Technical Writer at Redwood Software
Hyderabad, Telangana, India - Full Time
Skills Needed
Technical Writing
Specialization
The posting does not list specific technical requirements or qualifications. It emphasizes a positive attitude and the ability to work with enthusiastic over-achievers.
Experience Required
Minimum 2 year(s)
SQA Trainee at Contour Software
Karachi, Punjab, Pakistan - Full Time
Skills Needed
Software Quality Assurance, Software Testing, Programming, Scripting, Object Oriented Programming, Sql, Automation Testing, Analytical Skills, Problem Solving, English Communication, Data Analysis, Test Planning, Sdlc, System Evaluation, Attention To Detail, Teamwork
Specialization
Requires a university degree in Computer Science, IT, or a related field, specifically targeting fresh graduates. Candidates must be familiar with SDLC, QA concepts, SQL, and possess strong programming skills.
Help Desk Technician at Invicta Software
, , United States - Full Time
Skills Needed
Technical Support, Hardware Troubleshooting, Software Troubleshooting, Network Troubleshooting, Windows, Macos, Microsoft Office Suite, Ticketing Systems, Remote Support Tools, Customer Service, Communication, Time Management, Account Management, Software Installation, It Inventory Management
Specialization
Candidates should have an associate's degree in IT or a related field and proven experience in a technical support role. Proficiency in Windows, macOS, and Microsoft Office, along with strong communication and customer service skills, is required.
Transcriptionist at Invicta Software
, , United States - Full Time
Skills Needed
Transcription, Typing, Active Listening, Grammar, Punctuation, Spelling, Attention To Detail, Time Management, Confidentiality, Transcription Software, Digital Audio Players, Editing
Specialization
Candidates should have proven experience in transcription and excellent command of English grammar and punctuation. A minimum typing speed of 25 WPM and familiarity with transcription software are preferred.
Senior AI Engineer at Contour Software
Islamabad, Islamabad Capital Territory, Pakistan - Full Time
Skills Needed
Generative Ai, Rag, Llm Orchestration, Python, Vector Search, Semantic Retrieval, Langchain, Llamaindex, Cloud Native Engineering, Aws, Azure, Gcp, Ci/Cd, Ai Observability, System Architecture, Prompt Engineering
Specialization
Candidates must hold a Bachelor's degree in a technical field and possess at least 5 years of experience in applied AI/ML systems. Strong proficiency in Python, cloud-native engineering, and hands-on experience with LLM-powered applications are required.
Experience Required
Minimum 5 year(s)
Assistant Accountant at Contour Software
Lahore, Punjab, Pakistan - Full Time
Skills Needed
Bookkeeping, Accounts Payable, Accounts Receivable, Financial Reporting, Microsoft Dynamics Gp, General Ledger, Bank Reconciliation, Variance Analysis, Tax Compliance, Journal Entries, Ifrs, Data Entry, Ms Excel, Account Reconciliation, Revenue Analysis
Specialization
The ideal candidate holds a Bachelor's degree in Finance, Accounting, or a related field and possesses professional qualifications such as ACCA or ICAP. Proven bookkeeping experience, proficiency in MS Excel, and familiarity with Microsoft Dynamics GP are required.
Experience Required
Minimum 2 year(s)
Accounts Payable Assistant (Entry Level) at Invicta Software
, , United States - Full Time
Skills Needed
Accounts Payable, Invoice Processing, Expense Reports, Financial Records, Data Entry, Purchase Order Matching, Vendor Communication, Month End Closing, Microsoft Office, Excel, Accounting Principles, Attention To Detail, Organizational Skills, Communication Skills, Teamwork
Specialization
Candidates should have a high school diploma or equivalent, with an associate degree in accounting or finance preferred. A basic understanding of accounting principles and proficiency in Microsoft Office, particularly Excel, is required.
Customer Enablement & Implementation Manager at RedTeam Software
, , United States - Full Time
Skills Needed
Saas Onboarding, Customer Success Operations, Team Management, Process Design, Lms Management, Ai Implementation, Content Creation, Data Analysis, Cross Functional Collaboration, Product Led Growth, Automation, Strategic Planning
Specialization
Requires 5-10+ years of experience in SaaS onboarding or customer success operations with a proven track record of managing teams and scaling delivery models. Must be a systems thinker proficient in creating scalable training content and leveraging AI tools.
Experience Required
Minimum 5 year(s)
Lead DevOps at Contour Software
Karachi, Punjab, Pakistan - Full Time
Skills Needed
Ci/Cd Pipeline Design, Jenkins, Ansible, Infrastructure As Code, Terraform, Arm, Cloudformation, .Net, Automation Scripting, Powershell, Python, Bash, Release Management, Team Leadership, Cloud Native Architecture, Database Management
Specialization
Requires strong experience in CI/CD pipeline implementation, infrastructure-as-code, and automation scripting within a .NET environment. Candidates must possess leadership skills and the ability to drive technical change in established engineering environments.
Experience Required
Minimum 5 year(s)
MySQL Database Administrator at Oxydata Software
Kuala Lumpur, Kuala Lumpur, Malaysia - Full Time
Skills Needed
Mysql Database Administration, Linux System Administration, Database Optimisation, Innodb Cluster, Backup And Restore, Performance Tuning, Database Architecture, Automation, Configuration Management, Capacity Planning, Troubleshooting, Stakeholder Collaboration
Specialization
Requires at least 5 years of experience in MySQL administration on Linux with hands-on expertise in InnoDB Cluster and backup operations. Candidates must be Malaysian citizens as no visa sponsorship is provided.
Experience Required
Minimum 5 year(s)
Full Stack Developer at Contour Software
Karachi, Punjab, Pakistan - Full Time
Skills Needed
Full Stack Development, Python, React, Pick Basic, Cloud Computing, Aws, Azure, Salesforce, Llm Integration, Troubleshooting, Analytical Skills, Problem Solving, Enterprise Software, Software Development, Communication Skills, Time Management
Specialization
Candidates must hold a Bachelor's degree in Information Systems, Computer Engineering, or an equivalent field. At least 4 years of experience in Python or similar programming environments is required, along with strong troubleshooting and problem-solving skills.
Experience Required
Minimum 2 year(s)
Senior Java API Developer at Oxydata Software
Kuala Lumpur, Kuala Lumpur, Malaysia - Full Time
Skills Needed
Java, Spring Boot, Restful Apis, Microservices, Sql, Hibernate, Jpa, Oauth2, Jwt, Git, Maven, Gradle, Docker, Ci/Cd, Multithreading, Api Security
Specialization
Requires 5+ years of backend development experience with strong expertise in Java, Spring Boot, and microservices architecture. Candidates must have hands-on experience with SQL, API security standards, and containerization tools like Docker.
Experience Required
Minimum 5 year(s)
Full Stack Developer, RMJ at Redwood Software
, Ontario, Canada - Full Time
Skills Needed
Java, Spring Boot, Javascript, Typescript, Reactjs, Sql, Postgresql, Hibernate, Jpa, Restful Apis, Aws, Docker, Kubernetes, Junit, Playwright, Ci/Cd
Specialization
Candidates must have a bachelor's degree in a relevant field and professional experience with Java and the Spring Framework. Proficiency in front-end technologies, relational databases, and cloud platforms is also required.
Experience Required
Minimum 2 year(s)
Chat Support Assistant at Invicta Software
, , United States -
Full Time

Start Date

Immediate

Expiry Date

17 Jul, 26

Salary

65000.0

Posted On

18 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer support, Technical troubleshooting, Live chat, Email support, Problem-solving, Written communication, Multitasking, CRM tools, Software diagnostics, Documentation, Attention to detail, Customer satisfaction

Industry

Software Development

Description
Job Title: Chat Support Assistant About the Role Invicta Software is seeking a dedicated and personable Chat Support Assistant to join our dynamic customer service team. This role is vital in delivering timely, accurate, and friendly support to our users, ensuring a seamless experience with our software solutions. If you enjoy problem-solving, communicating clearly, and helping customers navigate technical challenges, this position offers an exciting opportunity to grow within a forward-thinking tech company. Key Objectives Provide prompt and effective support via live chat or email to users encountering software issues or seeking information. Maintain a high standard of customer satisfaction by delivering clear, concise, and empathetic communication. Collaborate with internal teams to escalate and resolve complex technical problems efficiently. Contribute to continuous improvement of support processes and knowledge base resources. Responsibilities Respond to customer inquiries through live chat or email in a professional and courteous manner. Diagnose and troubleshoot common software issues by guiding users step-by-step. Document interactions and solutions accurately in the support system. Identify recurring problems and communicate feedback to product and development teams. Assist in updating and maintaining internal knowledge base articles. Manage multiple chat conversations efficiently while maintaining quality and attention to detail. Stay informed about product updates, features, and industry best practices to provide relevant assistance. Qualifications High school diploma or equivalent; associate or bachelor’s degree preferred. Previous experience in customer support, preferably in a software or technology environment. Strong written communication skills with excellent grammar and spelling. Ability to multitask and maintain composure in a fast-paced environment. Basic technical aptitude and willingness to learn new software systems. Familiarity with live chat platforms and CRM tools is a plus. Problem-solving mindset with attention to detail and a customer-first attitude. Benefits Competitive salary with performance-based incentives. Comprehensive health, dental, and vision insurance plans. Opportunities for professional development and career advancement. Flexible work hours and remote work options. Supportive and inclusive company culture focused on collaboration and innovation. Access to the latest tools and technologies in a growing software company.
Responsibilities
Provide prompt and effective technical support to users via live chat and email while diagnosing software issues. Document interactions accurately and collaborate with internal teams to resolve complex technical problems.
Chat Support Assistant at Invicta Software
, , United States - Full Time
Skills Needed
Customer Support, Technical Troubleshooting, Live Chat, Email Support, Problem Solving, Written Communication, Multitasking, Crm Tools, Software Diagnostics, Documentation, Attention To Detail, Customer Satisfaction
Specialization
Requires a high school diploma or equivalent with a preference for an associate or bachelor's degree. Candidates should have previous customer support experience and strong written communication skills.
Chat Support Assistant at Invicta Software
, , United States - Full Time
Skills Needed
Chat Support, Customer Service, Written Communication, Problem Solving, Troubleshooting, Crm Systems, Time Management, Multi Tasking, Technical Aptitude, Attention To Detail, Customer Centric Mindset, Interpersonal Skills
Specialization
Candidates must have a high school diploma or equivalent and proven experience in customer service or chat support roles. Strong written communication skills, technical aptitude, and familiarity with CRM systems are required for this position.
Order Entry Input Clerk at Invicta Software
, , United States - Full Time
Skills Needed
Order Entry, Data Input, Attention To Detail, Organizational Skills, Order Management Systems, Microsoft Office Suite, Excel, Word, Communication Skills, Problem Solving, Inventory Management, Customer Service, Data Integrity, Typing
Specialization
Candidates must have a high school diploma or equivalent and proven experience in order entry or administrative roles. Proficiency in order management systems and Microsoft Office, along with strong attention to detail, is required.
SQA Analyst at Contour Software
Islamabad, Islamabad Capital Territory, Pakistan - Full Time
Skills Needed
Manual Testing, Automated Testing, Selenium, Playwright, Java, C#, Azure Devops, Git, Postman, Soapui, Rest Assured, Sql, Api Testing, Ci/Cd, Load Testing, Regression Testing
Specialization
Candidates must have a university degree in Computer Science or a related field and 3-5 years of experience in software QA. Proficiency in Selenium, Playwright, OOPS (Java/C#), and CI/CD tools is required.
Experience Required
Minimum 2 year(s)
Director, Product Management at Redwood Software
Hyderabad, Telangana, India - Full Time
Skills Needed
Product Strategy, Customer Retention, Migration Roadmap, Cross Functional Leadership, Backlog Management, Data Driven Prioritization, Customer Centric Discovery, Churn Risk Assessment, B2b Enterprise Software, Workload Automation, Erp Integration, Cloud Infrastructure, Analytical Rigor, Team Leadership, Stakeholder Management, Outcome Based Roadmapping
Specialization
Requires 5-7 years of product management experience in B2B enterprise software with a focus on legacy platform migrations and customer retention. Preferred candidates have 8+ years of experience and deep domain knowledge in workload automation or IT operations.
Experience Required
Minimum 5 year(s)
Cashier (Part-time) at SAS Software Ltd
Cary, North Carolina, United States - Full Time
Skills Needed
Cashiering, Customer Service, Pos Systems, Credit Card Processing, Data Entry, Interpersonal Communication, Inventory Management, Clover Pos
Specialization
Requires two years of cashier experience and proficiency with credit card machines and POS systems. Coursework in Business Administration or Administrative Office Technology is preferred.
Experience Required
Minimum 2 year(s)
Junior AI Engineer at Contour Software
Islamabad, Islamabad Capital Territory, Pakistan - Full Time
Skills Needed
Generative Ai, Rag, Llm Orchestration, Python, Vector Search, Semantic Retrieval, Langchain, Llamaindex, Cloud Native Engineering, Aws, Azure, Gcp, Ci/Cd, System Observability, Api Development, Ai Governance
Specialization
Candidates must hold a Bachelor's degree in a technical field and possess at least 5 years of experience building applied AI/ML systems. Strong proficiency in Python, cloud-native engineering, and experience shipping production-grade LLM applications are required.
Experience Required
Minimum 5 year(s)
Technical Writer at Redwood Software
Hyderabad, Telangana, India - Full Time
Skills Needed
Technical Writing
Specialization
The posting does not list specific technical requirements or qualifications. It emphasizes a positive attitude and the ability to work with enthusiastic over-achievers.
Experience Required
Minimum 2 year(s)
SQA Trainee at Contour Software
Karachi, Punjab, Pakistan - Full Time
Skills Needed
Software Quality Assurance, Software Testing, Programming, Scripting, Object Oriented Programming, Sql, Automation Testing, Analytical Skills, Problem Solving, English Communication, Data Analysis, Test Planning, Sdlc, System Evaluation, Attention To Detail, Teamwork
Specialization
Requires a university degree in Computer Science, IT, or a related field, specifically targeting fresh graduates. Candidates must be familiar with SDLC, QA concepts, SQL, and possess strong programming skills.
Help Desk Technician at Invicta Software
, , United States - Full Time
Skills Needed
Technical Support, Hardware Troubleshooting, Software Troubleshooting, Network Troubleshooting, Windows, Macos, Microsoft Office Suite, Ticketing Systems, Remote Support Tools, Customer Service, Communication, Time Management, Account Management, Software Installation, It Inventory Management
Specialization
Candidates should have an associate's degree in IT or a related field and proven experience in a technical support role. Proficiency in Windows, macOS, and Microsoft Office, along with strong communication and customer service skills, is required.
Transcriptionist at Invicta Software
, , United States - Full Time
Skills Needed
Transcription, Typing, Active Listening, Grammar, Punctuation, Spelling, Attention To Detail, Time Management, Confidentiality, Transcription Software, Digital Audio Players, Editing
Specialization
Candidates should have proven experience in transcription and excellent command of English grammar and punctuation. A minimum typing speed of 25 WPM and familiarity with transcription software are preferred.
Senior AI Engineer at Contour Software
Islamabad, Islamabad Capital Territory, Pakistan - Full Time
Skills Needed
Generative Ai, Rag, Llm Orchestration, Python, Vector Search, Semantic Retrieval, Langchain, Llamaindex, Cloud Native Engineering, Aws, Azure, Gcp, Ci/Cd, Ai Observability, System Architecture, Prompt Engineering
Specialization
Candidates must hold a Bachelor's degree in a technical field and possess at least 5 years of experience in applied AI/ML systems. Strong proficiency in Python, cloud-native engineering, and hands-on experience with LLM-powered applications are required.
Experience Required
Minimum 5 year(s)
Assistant Accountant at Contour Software
Lahore, Punjab, Pakistan - Full Time
Skills Needed
Bookkeeping, Accounts Payable, Accounts Receivable, Financial Reporting, Microsoft Dynamics Gp, General Ledger, Bank Reconciliation, Variance Analysis, Tax Compliance, Journal Entries, Ifrs, Data Entry, Ms Excel, Account Reconciliation, Revenue Analysis
Specialization
The ideal candidate holds a Bachelor's degree in Finance, Accounting, or a related field and possesses professional qualifications such as ACCA or ICAP. Proven bookkeeping experience, proficiency in MS Excel, and familiarity with Microsoft Dynamics GP are required.
Experience Required
Minimum 2 year(s)
Accounts Payable Assistant (Entry Level) at Invicta Software
, , United States - Full Time
Skills Needed
Accounts Payable, Invoice Processing, Expense Reports, Financial Records, Data Entry, Purchase Order Matching, Vendor Communication, Month End Closing, Microsoft Office, Excel, Accounting Principles, Attention To Detail, Organizational Skills, Communication Skills, Teamwork
Specialization
Candidates should have a high school diploma or equivalent, with an associate degree in accounting or finance preferred. A basic understanding of accounting principles and proficiency in Microsoft Office, particularly Excel, is required.
Customer Enablement & Implementation Manager at RedTeam Software
, , United States - Full Time
Skills Needed
Saas Onboarding, Customer Success Operations, Team Management, Process Design, Lms Management, Ai Implementation, Content Creation, Data Analysis, Cross Functional Collaboration, Product Led Growth, Automation, Strategic Planning
Specialization
Requires 5-10+ years of experience in SaaS onboarding or customer success operations with a proven track record of managing teams and scaling delivery models. Must be a systems thinker proficient in creating scalable training content and leveraging AI tools.
Experience Required
Minimum 5 year(s)
Lead DevOps at Contour Software
Karachi, Punjab, Pakistan - Full Time
Skills Needed
Ci/Cd Pipeline Design, Jenkins, Ansible, Infrastructure As Code, Terraform, Arm, Cloudformation, .Net, Automation Scripting, Powershell, Python, Bash, Release Management, Team Leadership, Cloud Native Architecture, Database Management
Specialization
Requires strong experience in CI/CD pipeline implementation, infrastructure-as-code, and automation scripting within a .NET environment. Candidates must possess leadership skills and the ability to drive technical change in established engineering environments.
Experience Required
Minimum 5 year(s)
MySQL Database Administrator at Oxydata Software
Kuala Lumpur, Kuala Lumpur, Malaysia - Full Time
Skills Needed
Mysql Database Administration, Linux System Administration, Database Optimisation, Innodb Cluster, Backup And Restore, Performance Tuning, Database Architecture, Automation, Configuration Management, Capacity Planning, Troubleshooting, Stakeholder Collaboration
Specialization
Requires at least 5 years of experience in MySQL administration on Linux with hands-on expertise in InnoDB Cluster and backup operations. Candidates must be Malaysian citizens as no visa sponsorship is provided.
Experience Required
Minimum 5 year(s)
Full Stack Developer at Contour Software
Karachi, Punjab, Pakistan - Full Time
Skills Needed
Full Stack Development, Python, React, Pick Basic, Cloud Computing, Aws, Azure, Salesforce, Llm Integration, Troubleshooting, Analytical Skills, Problem Solving, Enterprise Software, Software Development, Communication Skills, Time Management
Specialization
Candidates must hold a Bachelor's degree in Information Systems, Computer Engineering, or an equivalent field. At least 4 years of experience in Python or similar programming environments is required, along with strong troubleshooting and problem-solving skills.
Experience Required
Minimum 2 year(s)
Senior Java API Developer at Oxydata Software
Kuala Lumpur, Kuala Lumpur, Malaysia - Full Time
Skills Needed
Java, Spring Boot, Restful Apis, Microservices, Sql, Hibernate, Jpa, Oauth2, Jwt, Git, Maven, Gradle, Docker, Ci/Cd, Multithreading, Api Security
Specialization
Requires 5+ years of backend development experience with strong expertise in Java, Spring Boot, and microservices architecture. Candidates must have hands-on experience with SQL, API security standards, and containerization tools like Docker.
Experience Required
Minimum 5 year(s)
Full Stack Developer, RMJ at Redwood Software
, Ontario, Canada - Full Time
Skills Needed
Java, Spring Boot, Javascript, Typescript, Reactjs, Sql, Postgresql, Hibernate, Jpa, Restful Apis, Aws, Docker, Kubernetes, Junit, Playwright, Ci/Cd
Specialization
Candidates must have a bachelor's degree in a relevant field and professional experience with Java and the Spring Framework. Proficiency in front-end technologies, relational databases, and cloud platforms is also required.
Experience Required
Minimum 2 year(s)