Company Description
At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.
We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow.
Job Description
We are seeking a highly skilled and motivated ServiceNow Lead Developer to join our dynamic team. You will provide end to end ServiceNow development solution and be responsible for delivering high-quality solutions.
You will be responsible for developing ServiceNow solutions including scripting, configuration, integrations, and customisations. You will collaborate with business analysts, user researchers, and service designers to understand business requirements and translate them into iterative prototypes through to the development of final working solutions.
The role involves maintaining and enhancing existing ServiceNow applications and modules, as well as providing advanced technical support by troubleshooting, implementing bug fixes, and conducting root cause analysis. To ensure system stability and performance, you will perform regular maintenance and upgrades. You will work in accordance with agile principles and practices, including participation in agile ceremonies.
Moreover, you will be expected to document all technical designs, specifications, and knowledge transfer materials. Collaborate with IT and business teams to develop best practices for ServiceNow development is essential.
Additionally, the role includes training and mentoring junior developers and staying on top of new ServiceNow features and functionalities to incorporate them into the development process.

Qualifications

• Demonstrated experience in developing and maintaining ServiceNow applications and integrations using best practices and standards.
• Ability to collaborate with stakeholders to gather requirements and provide technical expertise in ServiceNow that meets business needs.
• Proficiency in using Microsoft development practices, platforms, and technologies (i.e. Office 365, SharePoint, and Azure DevOps).
• Demonstrated experience in monitoring system health and proactively addressing any issues to minimise downtime.
• Well-developed communication skills, including the ability to distil technical information in plain English to communicate with influence.
• Holds a ServiceNow Certified System Administrator certification.
• Demonstrated experience in proactive system health monitoring and incident prevention.

DESIRABLE SKILLS:

Holds one or more ServiceNow Mainline Certifications at an Implementation Specialist level in the following workflows:

• IT Service Management
• Hardware Asset Management
• Software Asset Management
• Service Mapping
• Customer Service Management
• Human Resources

Additional Information

Please refer the Job description for details