Studies have shown that candidates that are female and/or BIPOC are less likely to apply for jobs unless they meet all the qualifications, they find in the job description. We are seeking the best candidate for the job, and that candidate may be a person who comes from a less traditional background. We encourage you to apply even if you don’t meet every minimum qualification described or are unsure if your experience could be considered related experience. Bilingual English/Spanish Encouraged.

SUMMARY OF POSITION

This position is FLSA-exempt and not eligible for overtime. This position is management. Responsible for the day-to-day operations of an assigned Senior and Disability Services work group. Interprets policy, implements procedures, directs staff, develops systems, and monitors work activities. Coordinates services within Senior and Disability Services and other local health and social agencies.
Performs position duties in a manner that promotes customer service and harmonious working relationships, including treating all persons courteously and respectfully. Engages in effective team participation through a willingness to assist and support co-workers, supervisors, and other work-related associations. Develops good working relationships with department and agency staff and supervisors through active participation in accomplishing group projects and in identifying and resolving problems in a constructive manner. Demonstrates positive acceptance of constructive feedback and suggestions to strengthen work performance. Contributes to a positive, respectful, and productive work atmosphere. Regular attendance is required to meet the demands of this job and to provide necessary services. This position is a mandatory reporter according to statutory requirements.

MINIMUM QUALIFICATIONS

Experience & Training
Graduation from a four-year college or university with an emphasis in social services. Coursework in social work or experience providing considerable knowledge of persons with disabilities and seniors. At least two (2) years of supervisory experience desirable. OR any satisfactory equivalent combination of education, experience, and training that demonstrates the knowledge, skills, and abilities required to perform the duties of the job.
Knowledge, Skills, and Abilities
Knowledge of the ADA, Older Americans Act, senior and disability law, assistive technology, and medical terms.
Knowledge of confidentiality rules regarding client and provider records and investigations, including HIPAA regulations.
Knowledge of available community resources.
Considerable knowledge of administrative procedures, project planning, and report presentation.
Knowledge of and ability to operate a personal computer using a variety of Microsoft applications.
Knowledge of and experience in Microsoft Excel, Word, and Oregon Access software.
Ability to exercise proficient time management skills.
Ability to develop and implement individual service plans.
Ability to assist, mentor, evaluate, and coordinate personnel involved with providing social services casework.
Ability to effectively communicate orally and in writing.
Ability to represent the agency before various citizen groups and public officials.
Ability to motivate, train, and supervise staff; and ability to apply problem-solving techniques.
Ability to develop and implement individual work plans.
Licenses, Certificates, & Other Requirements
Possession of a Valid Oregon Driver’s License or ability to obtain reliable transportation to travel throughout assigned area.
The position requires the successful completion of a criminal history and driving record check.
This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
Requirements are representative of minimum levels of knowledge, skills, and abilities. To successfully perform this job, the employee will possess the abilities or aptitudes to perform each duty proficiently

ESSENTIAL JOB DUTIES

Job Duties #1 – Staff supervision 50%

• Develops, implements, and evaluates staffing plans to support service delivery for the Medicaid program.
• Selects, trains, and supervises assigned personnel.
• Review workloads, reports and records, personnel assignments, and status of ongoing work and various projects to plan and evaluate staff activities.
• Completes annual performance reviews.
• Assists staff in problem-solving any type of service or financial case situation. Obtains clarification through the Program Director and /or DHS Seniors and People with Disabilities Services Division (SPDS) channels as needed.

Job Duties #2 – Program Implementation and Policy 35%

• In coordination with the Program Manager, provides policy and procedural interpretation and direction for the Senior and Disability Services program.
• Reviews proposed policy and makes recommendations.
• Provides general policy and case consultation to assigned staff.

Job Duties #3 – Promote Quality Assurance 10%

• Reviews and approves client-related medical deductions, special needs, and/or exception payments.
• Conducts selective periodic case reviews to determine if required work is completed, if service plans are appropriate, and if mandated policy and procedures are followed.
• Meets periodically with the Program Director to discuss program functioning.
• Completes reports as assigned.
• Responds to inquiries, complaints, problems, or emergencies affecting availability or quality of service.

Job Duties #3 – Support Other Program Functions 5%

• In coordination with the Program Manager, may screen and consult on facility adult protective service investigations; review and make recommendations for facility investigation reports.

OTHER JOB DUTIES

• Provides supervision/training and technical assistance (formal or informal) related to MMIS/OACCESS activities, forms and/or screens.
• Conducts regular staff meetings.
• Reviews reports relating to utilization of MMIS/OACCESS systems.
• Provides informational public speaking for community organizations or groups.
• Develop and coordinate staff goals and training plans.
• Attends training and community meetings as appropriate and/or as assigned.
• Performs other related duties as assigned by the Director.
  SUPERVISION RECEIVED: Receives general supervision from the Senior and Disability Services Program Manager.
  SUPERVISORY RESPONSIBILITIES: Provides supervision to and evaluation of professional-level staff as assigned.