Team Supervision:

• Supervise the team to optimise the customer experience as part of Furla multi-channel strategy;
• Supervise the training, development and motivation of staff in order to achieve highest possible levels of customer service and performance;
• Ensure that the team is dealing with all customer queries and complaints in a timely and efficient manner;
• Supervise the team to ensure adherence within the store of all company policies and procedures, as outlined in Policies and Procedures manual;
• Act as ‘buddy’ for new members of the team;
• To supervise ‘Advise and Surprise’ training and enable members of the team maximise the usage of it;
• Deputise for Assistant Store Manager when required

Customer Service:

• Ensure that customer service standards are adhered to and business opportunities are maximised;
• Identify customer needs and answer all product related questions;
• Be able to respond to queries regarding price, location, features, benefits, etc.;
• Resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to senior management.

Driving the Sales:

• Drive the sales on a shop floor in the absence of senior management – optimise sales and customer service at all times;
• To maximise every selling opportunity to achieve store and individual sales targets and KPI’s;
• Take every opportunity to capture customer data in order to expand the database and encourage customer loyalty.

Administration:

• Ensure all administrative procedures are performed, including till transactions, cashing up, staff discount, mail order, etc.;
• Responsibility for holding keys to the store, opening and closing the store, completing relevant checklist and cash handling;

Communication:

• Maintain open communication up and down within the store, across to other departments and ultimately the customer;
• Foster a team working attitude and open to constructive feedback;
• To attend and participate in all store meetings and training events as required;
• Ensure clear communication and professionalism is maintained at all times.

Maintaining Company’s Standards:

• Communicate all potential Health and Safety issues to senior management and comply with Company safety and security procedures;
• Awareness and supervision of the store presentation – including cleanliness, visual display and merchandising – so it is reflective of the brand;
• Follow companies policies and procedures to maintain security of stock, customer records and cash handling;
• Adhere to company dress code and conduct as outlined in the employee handbook.

Customer Assistance

• Assisting customers
• Responding and dealing with customer complaints, queries and comments whether in person, by telephone, or via the internet

Sales Assistance

• Reviewing and devising sales strategies
• Assisting colleagues in obtaining sales targets
• Assisting in stock takes, orders and return
• Liaising where necessary with suppliers and customers
• Assisting in the promotion of the Furla brand and the store itself
• Report all sales figures to head office

HR and Staff

• Assist the HR department with recruitment of staff
• Supervise and motivate staff
• Report any staff issues to the HR department without delay
• Assist the HR and legal department with any issues involving staff and customers
• Review staff performance and address any day-to-day issues

Management of the Store

• Ensure that the store is clean and presentable at all times
• Manage the displays of products
• Ensure that the stockroom is fully stocked
• Ensure that the store and staff are fully compliant in relation to health and safety regulations
• Ensure that the store is secure all times
• Maintain stock levels
• Ensure the quality of the supplies and report any issues with the stock to head office
• Carry out regular inventories on stock
• Check all orders made and received by the storeCumprimente os clientes que entram na loja

Tipo de oferta: Período Integral

Benefícios:

• Cartão/Ticket refeição

Horário de trabalho:

• Dias úteis e fins de semana

Remuneração suplementar:

• Bónus de performance
• Comissão

Idioma:

• Inglês (Obrigatório)

Please refer the Job description for details