CLIENT EXPERIENCE

• Provide exceptional client experience and service; provide personalised and timely after-sales service to clients, dealing effectively with client complaints.
• Demonstrate high level of product knowledge (telling the story, features and benefits etc.) and coach other team members
• Develop strong, long-lasting, commercial relationships with clients, establishing a regular client base and providing support to team members to ensure all sales opportunities are optimized.
• Develop relationships with surrounding businesses and brands to help grow and develop the MB business and assist in the management of special client events.

SKILLS AND EXPERIENCE REQUIRED:

• +5 years’ experience in a retail management role, preferably in the luxury industry.
• Proven Commercial awareness and business acumen within the luxury retail sector
• LeadershipHigh level of accountability required with the ability to direct, motivate, and inspire people internally and externally. Experience of motivating and leading successful teams; coaching and mentoring. Strong and motivational team-building skillset to drive excellence in results and all aspects of client experience.
• Demonstrate evidence of planning successful events.
• Excellent analytical, report-writing skills, accuracy and attention to detail. Strong problem-solving skills with a strong, solution-based mindset. Ability to prioritise tasks, and ensure delivery of results within tight deadlines.
• Proficient in Microsoft Office.
• Communication: Strong and effective presentation skills and ability to converse with a diverse range of people at all levels.
• Excellence: High level of finesse and excellence required in delivery of all tasks.
• Ambassador: Representing Manolo Blahnik products and values with passion, always acting as an ambassador of the house

PURPOSE OF POSITION

As the Store Manager, you will be responsible for overseeing the daily operations of our luxury retail store in Milan. You will lead a team of dedicated professionals, ensuring the highest standards of customer service, operational excellence, and brand representation. Your strategic vision and leadership skills will drive sales growth and enhance the overall customer experience.