TECHNICAL SKILLS

• Proficiency in MS Office.

EDUCATION

Bachelor’s degree in a related field.

GENERAL EXPERIENCE

Four to six years of experience in Retail, or a similar role.

MANAGERIAL EXPERIENCE

Two years of experience in a managerial role.

JOB PURPOSE

The Assistant Manager supports shop/department managers in daily operations and is prepared to assume the manager’s role when required, ensuring the shop maintains and consistently delivers exceptional customer service.

RESPONSIBILITIES

• Supervise the shop’s opening and closing procedures to ensure compliance with established protocols for petty cash, reporting systems, and other operational requirements. Ensure timely and secure delivery of these records to the accounting department, adhering to company policies and security standards.
• Handle or assist the manager in ensuring that store licenses and certificates are up-to-date and that employees’ official documents comply with local regulations.
• Assign routine and non-routine tasks, assist in scheduling for sales associates, cashiers, and coordinators (where applicable), ensuring all activities are efficiently carried out.
• Greet customers and ensure that shop staff promptly serve them according to high-quality and customer service standards.
• Report operational issues promptly and address customer complaints, providing solutions or escalating as necessary to maintain operational efficiency and ensure customer satisfaction.
• Manage inventory for a major site or large factory, following existing procedures to identify any issues and solve problems.
• Handle or assist managers in managing inventory maintenance/audit and placing product orders to ensure efficient stock management control and product availability.
• Communicate sales plans and targets to the shop/department team, continuously monitor their performance, and advise upper management on necessary corrective actions.
• Communicate with local suppliers, negotiate prices, and place orders as required.
• Assist in recruiting, training, motivating, and evaluating the team to ensure the necessary skill base is met, and that staff are optimally motivated and enabled to maximize their potential and contribution to the company.
• Specific to Sports Goods: Engage in related activities such as leveraging social media tools to communicate shop events and promotions to customers, ensuring prompt responses to wholesale customer inquiries, and forging connections with local sports clubs and other relevant entities.
• Specific for KIKO: Train the team on product knowledge, makeup application techniques, and effective selling strategies to consistently deliver the KIKO customer experience.
  Qualifications