ABOUT US

At Crescendo, we’re transforming customer experience with Augmented AI—a seamless blend of human expertise and AI automation that delivers better, faster, more scalable support. We’re not just changing how support works. We’re reshaping the economics of an entire industry.

THE ROLE

The Launch Success Manager is responsible for executing deployment projects and ensuring a smooth onboarding experience for partners. This role does not involve managing people. Instead, it serves as a key point of contact during the launch phase, proactively driving communication, coordinating cross-functional tasks, and supporting documentation and planning effort

WHAT YOU’LL DO:

• Manage day-to-day deployment tasks for new partner onboarding using a structured playbook
• Coordinate with internal stakeholders (AI Deployment Engineering, Project Management, Ops, TA) to track progress and align on key milestones
• Lead or participate in partner calls to provide updates and manage expectations
• Maintain documentation and project tracking dashboards for each launch
• Identify issues early and escalate as necessary to keep launches on track