Purpose & Overall Relevance for the Organization:
Manage all aspects around GBS H2R Operations teams within the framework of HR Services, we are providing excellent services and business competence regarding all HR Services related processes. As HR Services strives to combine competent and professional business partnering with a constant enhancement of services in an efficient and value-adding way, the role is vitally supporting this target by following key responsibilities.

Key Responsibilities:

• Monitor daily the team’s performance, ensure direct reports meet their individual tasks, deadlines and deliver according to established standards.
• Coach and mentor staff to ensure each team member excels individually, engage, and motivate the team to work together towards the success of a common goal.
• Act as first escalation level and solve issues as quickly as possible, including root cause analysis and process improvement based on findings.
• Replicate best practices across countries within the team and ensure that process documentation is continuously updated.
• Ensure that the projects and processes are delivered in accordance with established policies and procedures along with all legislative compliance requirements.
• Maintain effective internal controls and proactively work to identify and implement efficiency improvements. Support internal & external audits.
• Build & maintain long-term relationships with internal or external customers & key stakeholders (e.g., HR Directors, COEs, Total Rewards, Talent Acquisition, HR Data, H2R HXM, etc.).
• Support implementation of Hire to Retire Strategy regarding tools, programs, and processes on a cluster level.
• Participate in internal and cross functional projects as required.
• Create and implement realistic goals for the team in alignment with GBS strategy.
• Develop and implement best practices, monitor and improve key performance indicators and SLA metrics.
• Maintain confidentiality of any private employee information, any proprietary information and ensure process wise information is secure.
• Create ad hoc reports/ reporting and analyze data, both for internal management as required and for external authorities / agencies to meet legal obligations.

Key Relationships:

• GBS Operations and Process Excellence teams
• Employees
• External authorities, consultants, and suppliers
• HRBPs
• HR Experts: Rewards, Mobility, Talent, Learning
• Legal department
• Finance Department

Knowledge, Skills and Abilities:

• Strong interpersonal skills combined with an ability to navigate easily within complex organizations, connect with a variety of functions, audiences, etc.
• Previous experience in leading and managing operational HR teams and team leaders
• Ability to lead by example and prioritize team’s workload to provide excellent customer experience, having a high-volume administration to execute
• Very good analytical skills and detail-oriented work style
• Timely and complete achievement of set goals, while maintaining appropriate quality of parameters
• Highly results driven and self-motivated team player with compassion, integrity, trust, and perseverance.
• Taking responsibility for solving problems
• Ability to work under pressure And to prioritize tasks
• Curious and growth mindset, keen to learn and approach subjects outside of comfort zone, look beyond the obvious
• Solid knowledge in HR topics, such as: HR Administration (hiring, health insurance, systems, compensation and benefits, mobility)
• Good understanding of legal regulations for several European countries (ideally for Germany)
• Solid experience with SAP and good knowledge of HR Systems like, development tools, performance tools, etc.

Requisite Education and Experience / Minimum Qualifications:

• University degree in HR/Business Administration or similar
• 5+ years of overall work experience in HR Operations/Services
• Proven work experience in people management
• Fluent in English
• Broad and deep understanding of job function
• Strong knowledge of MS-Office applications

• Monitor daily the team’s performance, ensure direct reports meet their individual tasks, deadlines and deliver according to established standards.
• Coach and mentor staff to ensure each team member excels individually, engage, and motivate the team to work together towards the success of a common goal.
• Act as first escalation level and solve issues as quickly as possible, including root cause analysis and process improvement based on findings.
• Replicate best practices across countries within the team and ensure that process documentation is continuously updated.
• Ensure that the projects and processes are delivered in accordance with established policies and procedures along with all legislative compliance requirements.
• Maintain effective internal controls and proactively work to identify and implement efficiency improvements. Support internal & external audits.
• Build & maintain long-term relationships with internal or external customers & key stakeholders (e.g., HR Directors, COEs, Total Rewards, Talent Acquisition, HR Data, H2R HXM, etc.).
• Support implementation of Hire to Retire Strategy regarding tools, programs, and processes on a cluster level.
• Participate in internal and cross functional projects as required.
• Create and implement realistic goals for the team in alignment with GBS strategy.
• Develop and implement best practices, monitor and improve key performance indicators and SLA metrics.
• Maintain confidentiality of any private employee information, any proprietary information and ensure process wise information is secure.
• Create ad hoc reports/ reporting and analyze data, both for internal management as required and for external authorities / agencies to meet legal obligations