Job Description

JOIN A GLOBAL LEADER IN ANIMAL HEALTH

Are you a strategic CRM professional with a passion for driving user adoption and digital transformation? We are looking for a dynamic CRM Success Manager to lead Salesforce (MAXX) capabilities across Australia and New Zealand. This is your opportunity to make a significant impact in a growing market while advancing your career globally.

DESIRABLE EXPERIENCE

• Familiarity with marketing automation platforms (e.g., SFMC).
• Knowledge of the healthcare/pharma regulatory landscape.
• Background in commercial operations or sales enablement.

QUALIFICATIONS

• Tertiary qualification in Business, Science, IT, or a related field.

• Lead the Community of Practice (CoP): Drive collaboration and best practices within the SFE and digital marketing communities, fostering a culture of continuous improvement and knowledge sharing.
• Influence Change: Champion the adoption of new applications and processes, ensuring alignment with business unit priorities and global strategies.
• Enhance User Adoption: Develop and implement comprehensive strategies for user onboarding, training, and engagement, ensuring effective utilisation of the CRM system.
• Drive Sales Force Effectiveness: Unpack SFE principles to identify efficiencies and innovative ways of working, leveraging segmentation and sales team dynamics, including inside and digital sales.
• Mentor Sales Operations Managers: Provide guidance and support to Sales Operations Managers within business units, empowering them to drive CRM initiatives and achieve commercial outcomes.
• Manage Enhancement Requests: Oversee enhancement requests, triage support issues, and coordinate user acceptance testing (UAT) for new features in MAXX and MAXXFLEX.
• Communicate Effectively: Deliver clear, regular communications regarding CRM performance, updates, and success stories to stakeholders at all levels.