Roles & Responsibilities

• Check the CRM: review new and assigned leads at the start of, and throughout, each day, and action them in order of priority.
• Call to book: contact leads by phone and secure confirmed bookings and appointments, following the approved OVO call script.
• Follow up on appointments: confirm, remind, and reschedule upcoming appointments to minimise no-shows and keep the calendar accurate.
• Answer emails: respond to incoming client emails promptly and professionally, in OVO's tone of voice.
• Answer calls: handle incoming calls and assist clients with booking, scheduling, and general enquiries.
• Update the CRM: log every call, email, and outcome accurately and the same day, keeping all lead and booking records current.

Roles & Responsibilities

• Check the CRM: review new and assigned leads at the start of, and throughout, each day, and action them in order of priority.
• Call to book: contact leads by phone and secure confirmed bookings and appointments, following the approved OVO call script.
• Follow up on appointments: confirm, remind, and reschedule upcoming appointments to minimise no-shows and keep the calendar accurate.
• Answer emails: respond to incoming client emails promptly and professionally, in OVO's tone of voice.
• Answer calls: handle incoming calls and assist clients with booking, scheduling, and general enquiries.
• Update the CRM: log every call, email, and outcome accurately and the same day, keeping all lead and booking records current.