Job Description

Roles & Responsibilities

Sales & Business Performance

• Achieve monthly, quarterly, and annual sales targets.
• Monitor daily sales performance and implement strategies to maximize revenue.
• Analyze sales reports, KPIs, and market trends to improve store performance.
• Upsell and promote products, loyalty programs, and ongoing promotions.
• Drive profitability by managing expenses and minimizing operational losses.

Store Operations

• Manage the overall day-to-day operations of the store.
• Ensure smooth opening and closing procedures.
• Maintain high standards of store cleanliness, organization, and presentation.
• Ensure compliance with company SOPs, health & safety standards, and UAE regulations.
• Monitor cash handling procedures and ensure accurate daily cash reconciliation.
• Coordinate with warehouse and logistics teams for timely stock replenishment.

Team Management

• Recruit, train, mentor, and supervise store staff.
• Prepare employee schedules and manage attendance.
• Conduct regular performance evaluations and provide coaching.
• Motivate the team to achieve sales and customer service goals.
• Address employee concerns and maintain a positive work environment.
• Customer Service