About the job

Want to join our superpower infused team?

We're on the lookout for an experienced Supervisor to join our Marlow Flagship Store!

We're looking for someone who believes in our mission and will ensure our values are not just words on a page but a living, breathing part of working life.

You'll work closely with our Store Manager to lead by example, inspire your team, and deliver exceptional customer service every single day. From floor management to relationship building, you'll create an environment where both the team and our customers truly thrive. At Scamp & Dude, we're more than just another fashion brand. Purpose isn't an afterthought - it powers everything we do.

Retail experience is essential. Agency applications need not apply — we want to hear from YOU directly!

Duties include:

• Assisting Store Manager with rotas and ensuring smooth day to day running operations.
• Deliver a premium, personalised shopping experience for every customer.
• Build genuine relationships with customers through styling advice and product knowledge.
• Ensure every customer feels welcomed and valued. Also ensuring your team are giving the same experience.
• Resolve customer queries and complaints professionally, always striving for positive outcomes.
• Drive sales, conversion, UPT and ATV through exceptional service.
• Support the delivery of store KPIs.
• Keep up to date and promote new collections, campaigns and charity initiatives with enthusiasm.

Assist with onboarding and training new team members.

• Open and close the store following company procedures.
• Ensure stock and stock room is replenished, organised and managed.
• Complete operational tasks including cash handling, deliveries and stock take.

We'd Love to Meet Someone who:

• Has excellent product knowledge and customer service skills to help customers with questions and ensuring the wider team also share this knowledge.
• Is experienced in training staff on customer service expectations and shop floor protocol.
• Will support and motivate the team to achieve individual and store goals.
• Lead with positivity, energy and confidence.
• Support local events and community engagement where appropriate.

What we'll offer you

We may be biased, but our team spirit is what we thrive on -genuine people, genuine connections, and a workplace that actually feels like one big family. Here's what you can expect when you join us:

• Competitive salary
• Favourable holiday entitlement
• Pension auto-enrolment (after probation period)
• Staff discount & Uniform Allowance
• Group Life Assurance and Group Income Protection – knowing you have support in the hardest times (eligibility criteria apply)
• Dedicated EAP service – confidential support whenever you need it
• A collaborative and creative workplace culture
• A brand with purpose – as a B Corp, doing good isn't a tagline for us, it's how we operate

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