SUMMARY OF POSITION:

Performs routine business analysis work that involves; gathering, developing, and documenting user requirements; reviewing, assessing, and developing processes to carry out department level functions; creating and validating automation and reports based on user input and testing; assisting with post-implementation support of systems; and providing support for the systems development life cycle.

REQUIRED EDUCATION:

Associate’s degree in a related IT field

REQUIRED WORK EXPERIENCE:

At least 6-12 months in a business analyst or similar position

ADDITIONAL EDUCATION/EXPERIENCES TO BE CONSIDERED:

Bachelor’s degree in a related IT field
Experience in Ellucian Banner
Experience with WebFocus
Experience with SQL

SKILLS AND ABILITIES:

• Assists in mapping business processes using basic mapping methodologies.
• Assists in making recommendations for the selection of technology solutions to align with business strategies.
• Assists in the design, development, and implementation of data reporting and business intelligence systems.
• Assists in the design, development, and implementation of third party systems integrations into university ERP solution.
• Provides basic procedural and technical guidance to functional areas regarding technology usage and management.
• Performs complex data analyses and reporting.
• Write complex queries and procedures in PL/SQL, requires experience with relational databases.
• Write complex procedures using various university approved methods for the purpose of transferring data securely.
• Works with other lead workers to facilitate technology needs in their respective areas to support the university function.
• Works to stay current on technologies in the field of information technology specifically in higher education.
• Attend conferences and report back key findings and initiatives seen amongst other vendors and industries.
• Demonstrated successful experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
• Assist with mentoring, teaching, and guiding student employees.
• Administers various hosted and onsite applications across various platforms to ensure confidentiality, integrity, and availability.
• Assists in developing, maintaining, and administering access management controls across the university for various systems with the intention provisioning and removal user accounts in a timely fashion for security.

EEO STATEMENT:

Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence. Learn more about the Ferris Mission and community at ferris.edu. The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University’s Policy on Non-Discrimination, visit: Ferris Non-Discrimination Statement.
Advertised: 12 Sep 2025 Eastern Daylight Time

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Gathers, analyzes, and documents user requirements, business processes, and problems to automate or improve existing systems.
• Elicits and documents business needs for new systems.
• Analyzes program policies and procedures to determine their effect on automated systems and system functional areas.
• Serves as a liaison by providing consultation, documentation, and direction to other areas regarding analysis, design, configuration, testing, and policy implementation within all systems.
• Develops and/or reviews complex system documents to convey business requirements and support efficient system design.
• Develops, documents, and revises system design procedures, test procedures, and quality standards.
• Works on tasks including project or functional requirements, functional design, functional configuration, testing, and documentation.
• Writes complex code to load ERP information into third party applications and upon return via approved methods.
• Creates, diagnoses, and repairs application chain processes following guidelines and approved methods.
• Works with other Analysts for primary and backup functions of multiple processes and applications.
• Works closely with other functional areas to provide guidance and subject matter expertise in regard to their critical processes.
• Cultivates an environment of belonging that values, respects, supports, and celebrates individual similarities and differences, allowing students, faculty and staff to thrive authentically.
• Supports, promotes, and develops university student enrollment and retention initiatives.
• Works under moderate supervision and may supervise student employees.
• Capable of handling multiple projects at once and can work well with a team of both IT and functional users.
• Any other duties assigned within the position classification area.

MARGINAL DUTIES/RESPONSIBILITIES:

• Work closely with other IT staff at peak times for coverage of systems and services.
• Work closely with other IT staff to coordinate and schedule system onboarding, maintenance, and sunsetting of various systems.
• Lift, move and relocate computer network equipment.
• Other duties as assigned.