Provide support for external organisations, such as Edge Hill University and all organisations. To provide administration support to clinical staff and the Administrative Team. To assist the Medical Secretaries in formatting reports Answer telephone enquiries and emails, directing queries/messages to the appropriate member of the Occupational Health Team in a timely manner. Change and making of appointments in response to telephone calls/emails, ensuring all data entries and documentation are changed accurately.
Undertaking appointment tasks via the Online Occupational Health Database to include pre-employments and management referral appointments. Undertake reception duties i.e. run clinics, greet clients to the department, etc. Always display a professional attitude when dealing with the general public and colleagues alike whilst using effective communication skills to influence the outcome in issues causing concern.
Assist members of the clinical staff with any queries concerning administrative processes. Scanning of files and adding to the database when required General Office Duties. Maintain the departmental filing system of confidential staff health records to ensure efficient retrieval of health records. Undertake general office administration i.e.
photocopying, scanning and filing. Create/send out appointment letters. To be responsible for the quality and accuracy of all data input of both written and electronic information that they are recording. Produce vaccination history reports from the Occupational Health database (OPASG2 system) when requested.
Demonstrate effective communication using the spoken and written word to influence the outcome. Demonstrate awareness and sensitivity of patients with hearing difficulties and where patients language is not English. Receive and process all messages in accordance with instructions Utilise the Trust’s IT resources appropriately in line with the policies and procedures. Maintain accurate, timely and legible written and electronic records.
Receive payments from private clients for vaccinations. Provide receipts for payments and log on income sheet. Support a learning environment to enable all members of the team to develop. Recognise and accept responsibility for your own personal development.
Compliance with the Health & Safety at Work Act 1974 the post holder is required to fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions

Please refer the Job description for details