Company Description
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
Centrally located in the heart of Darling Harbour, Novotel & ibis Sydney Darling Harbour includes not 1 but 2 of Sydney’s most popular Hotels. We offer exceptional opportunities for career development & the opportunity to Work Your Way, across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings all around the world. With the ability to #WorkYourWay, Accor offers Same Day Hire and exciting new Benefits!
An amazing opportunity has emerged for a guest focused leader as Front Office Supervisor, working across both the Novotel & Ibis Sydney on Darling Harbour, to take the next step in your career by delivering amazing experiences every day.
Job Description

As Front Office Supervisor, your tasks and responsibilities will consist of, but are not limited to the following:

• Providing exceptional guest service by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Supporting the Front Office team in the day-to-day operations.
• Participating in & conducting training with the team to enhance skills and capabilities.
• Promoting and up-selling hotel facilities through strong product knowledge.
• Acting as the Loyalty Champion for the Hotel
• Maintaining a high level of professionalism and ensuring procedures are followed in relation to guest confidentiality.
• Maintaining procedures & documentation.

QUALIFICATIONS

• An ability to “sparkle” our guests and your natural bright and bubbly customer service style is what sets you apart from the rest
• You are able to manage your time and can handle juggling numerous tasks at once but still able to follow procedure and maintain an awareness of security
• You have an outcome driven approach to performance and results
• You have experience in Opera Cloud, Microsoft Word and Outlook
• Excellent written and verbal communication skills

• Providing exceptional guest service by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Supporting the Front Office team in the day-to-day operations.
• Participating in & conducting training with the team to enhance skills and capabilities.
• Promoting and up-selling hotel facilities through strong product knowledge.
• Acting as the Loyalty Champion for the Hotel
• Maintaining a high level of professionalism and ensuring procedures are followed in relation to guest confidentiality.
• Maintaining procedures & documentation