The DDS mission is to empower our clients through exceptional service. The vision is to be the technology partner that everyone wants to work with, and our values speak volumes: integrity, accountability, teamwork, innovation, and empathy.
As a Customer Success Manager (CSM) at DDSystems, you will be a strategic partner for our clients, ensuring they derive measurable value from our IT services and solutions. In this role, you will manage client relationships, proactively address issues, and align service delivery with business objectives. You’ll also play a key role in generating proposals and working alongside sales engineering to scope and present solutions tailored to each client’s needs.
The position will work out of our Belcamp, MD office with the targeted territory being the Baltimore-Washington area. At times, it may be necessary to travel to clients to perform your job duties in a company-provided vehicle. Following the initial training period, the candidate may be permitted to work up to 2 scheduled remote days per week depending on the current schedule and workload.

We offer a competitive compensation package as follows:

• Total target compensation (base pay plus targeted commission) of $85K-$100K
• Base salary $75K-$90K
• Uncapped commission based on performance—our program offers the potential for significant upside above targeted earnings for those who overachieve their sales targets
• Company laptop provided
• Company benefits offered – 401K match, health, dental, vision, GTL (2x salary), tuition reimbursement & LTd