ABOUT US

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Location: Sydney.

SHORT DESCRIPTION:

In the role of Siebel Developer, you will be responsible for designing, developing, testing, and implementing software solutions using Siebel CRM technology. You are required to work closely with clients and stakeholders to understand their needs and provide solutions that meet Business requirements and must also be able to develop customizations and configure Siebel applications to meet business needs and ensure optimal performance and user experience.

Roles and Responsibilities:

• Design and develop software applications using Siebel CRM technology
• Work with clients and stakeholders to understand their business requirements
• Develop customizations and configurations of Siebel applications to meet business needs
• Create technical design documents and specifications
• Perform unit testing and integration testing of software applications
• Provide technical support and troubleshooting for software applications
• Maintain and update existing applications as required
• Troubleshoot and resolve application issues and performance bottlenecks

Essential:

• Bachelor’s degree in computer science or related field
• Should have 10+ years of Siebel CRM Application development
• Should have experience in Siebel IP17 or above
• Strong knowledge of Siebel architecture, configurations, and integrations
• Deep expertise in Siebel CRM solutions, customization and deployment strategies.
• Proficient in Siebel Tools & Siebel CSW (Configuration, Scripting and Workflows)
• Hands on in EAI, XMLs, Datamaps, EBC, VBC, Integration Objects and Web Services (Inbound/Outbound) configuration
• Experience with Siebel Open UI and modern JavaScript frameworks
• Analyse business requirements, assist with solution design
• Document functional/technical designs development
• Configuring & maintaining JOBs/RCRs/Tasks.
• Bulk Data Loads/Bulk Processing as per Business Needs
• Siebel EIM Loads Archival Process/ Data Cleansing and/or Migration Scripts
• Experience with Oracle database and SQL for data manipulation and reporting.
• Familiarity with Agile methodologies and DevOps practices is an advantage.
• Excellent problem-solving and analytical skills to interpret IT user requests and understand end user requirements
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Preferable to have Telcom Domain Knowledge and CRM order Management Experience
• Knowledge of current technological trends and developments in the areas of advance networking

Preferred:

• Proven ability to work collaboratively with designers, architects, sales staff, field technicians and external customers.
• Well organized and able to do multi-tasking, problem solving, troubleshooting techniques and strategic thinking.
• Capability to work with people in different time zones & different Locations.
• Ability to operate in a fast-paced, evolving environment and appropriately prioritize tasks, and keep abreast of the latest technology.
• Demonstrated ability to build strong & effective customer relationships.
• Solid knowledge of the IT Service Management framework, practices, and process experience in Information Technology.
• Service Delivery tasks like, reporting, customer relationship, SLA management etc.

Additional Skills:

• Excellent customer interfacing skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and outstanding analytical and Problem-solving skills.
• PL/SQL Database Procedures/React JS/Javascript/HTML/other CRM Applications Sales force

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on Infosys_ta@infosys.com or include your preferred method of communication in email and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

• Design and develop software applications using Siebel CRM technology
• Work with clients and stakeholders to understand their business requirements
• Develop customizations and configurations of Siebel applications to meet business needs
• Create technical design documents and specifications
• Perform unit testing and integration testing of software applications
• Provide technical support and troubleshooting for software applications
• Maintain and update existing applications as required
• Troubleshoot and resolve application issues and performance bottleneck