CIC is looking for a highly capable, self-directed and experienced individual to manage a team that will be responsible for day-to-day operations. Reporting to the General Manager, as Director of Operations, you will work in collaboration with the Director of Sales and Events and the Director of Venture Cafe to support the daily operations and growth of the center. This will be a great opportunity for someone with at least six years of hands-on, managerial experience who enjoys working in a fast-paced and collaborative environment.

YOUR DAY-TO-DAY WORK

We are seeking a dynamic and experienced Director of Operations to lead and develop our team while ensuring smooth and efficient day-to-day operations. This role encompasses client services, budget oversight, inventory management, and launching new community initiatives, all while fostering a positive and collaborative work environment.
Additionally, the Director of Operations will be responsible for facility management, compliance, workplace safety, fire safety, and vendor relationships. This requires a strong operational mindset, attention to detail, and technical knowledge or experience in a similar role.

Potential responsibilities will include:

• Managing, coaching, and training team members of our Community Operations Team - conducting timely performance evaluations and supporting their growth and professional development.
• Being aware of and responsible for the team’s workload, resources, morale, and training needs - advocating for the team’s needs with upper management.
• Serving as the team’s primary source of knowledge and expertise, the manager should have the necessary know-how to support the team both theoretically and practically.
• Excelling in service-oriented tasks such as facilitating client moves, organizing office setups, and troubleshooting IT problems, while also training team members on how to efficiently respond to client requests and delegate responsibilities.
• Researching and implementing new services, vendors, and community improvements.
• Ensuring a strong, professional, and proactive partnership with building management to maintain a positive and efficient landlord-tenant relationship.
• Coordinating budgets for daily operations as well as capital projects.
• Handling challenging client requests or situations to ensure high service quality and satisfaction, while also serving as an escalation point for the team and offering solid support to the General Manager.
• Engaging our clients through promoting and helping host community building events.
• Collaborating with other teams to complete projects and sharing knowledge.

ABOUT YOU

We are seeking a strong leader and team builder who excels in mentoring, training, and supporting a dynamic team while driving operational excellence. The ideal candidate is a proactive problem-solver with exceptional communication skills, capable of managing client relationships, launching community initiatives, and fostering a collaborative, high-performance environment.
With at least 6 years of experience in operations management, this individual should be a hands-on leader with a balance of strategic oversight and technical expertise. Responsibilities include facility management, compliance, workplace and fire safety, vendor relations, and operational efficiency. A keen eye for detail, adaptability, and the ability to juggle multiple priorities are essential.

• Managing, coaching, and training team members of our Community Operations Team - conducting timely performance evaluations and supporting their growth and professional development.
• Being aware of and responsible for the team’s workload, resources, morale, and training needs - advocating for the team’s needs with upper management.
• Serving as the team’s primary source of knowledge and expertise, the manager should have the necessary know-how to support the team both theoretically and practically.
• Excelling in service-oriented tasks such as facilitating client moves, organizing office setups, and troubleshooting IT problems, while also training team members on how to efficiently respond to client requests and delegate responsibilities.
• Researching and implementing new services, vendors, and community improvements.
• Ensuring a strong, professional, and proactive partnership with building management to maintain a positive and efficient landlord-tenant relationship.
• Coordinating budgets for daily operations as well as capital projects.
• Handling challenging client requests or situations to ensure high service quality and satisfaction, while also serving as an escalation point for the team and offering solid support to the General Manager.
• Engaging our clients through promoting and helping host community building events.
• Collaborating with other teams to complete projects and sharing knowledge