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Jobs Search
Start Date
Immediate
Expiry Date
13 Jun, 25
Salary
23899.0
Posted On
13 Mar, 25
Experience
0 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Recruiting, Customer Service Skills
Industry
Outsourcing/Offshoring
WHAT IS THE ROLE?
Representing Enterprise, you will be processing claims for customers, contacting non fault drivers following an accident, and arranging for a hire car whilst theirs is off road – ensuring a smooth process for each and every customer.
The 250 strong team have a passion for customer service, and deal with around 27,000 claims each month! This team is a key part of the customer journey, ensuring that customers can get back on the road asap following an accident.
· Arrange hire cars for customers following an accident via both inbound and outbound calls – there is NO sales or cold calling! You will start on outbounds before moving to inbound.
· Accurately record details of the accident, checking and confirming details with the customer and internal systems
· Ensure that every customer receives the best service possible – going the extra mile at every opportunity
· Carry out admin tasks as required