Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.
At Availity, we’re not just another Healthcare Technology company; we’re pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we’re a global team united by a powerful mission.
We’re on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we’re the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.
Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We’re transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation’s premier healthcare ecosystem.
We are seeking an Operations Support Engineer to join our Essentials team. This person plays a crucial role in Availity’s 24x7x365 platform support. This individual will work to monitor system health, investigate and troubleshoot delivery failures and/or related production issues, escalate issues as needed and take part in an on-call rotation (roughly every 5-6 weeks). The main focus of this role will be to monitor batch and real-time processing and support overall production support activity as well as aid in the automation of manual tasks.

To be qualified for this position, you should have:

• 3-5 years of operations experience with large-scale, high-availability distributed systems in the healthcare space. Healthcare background is required to be considered for this role.
• Application/Platform production support experience.
• SQL/Oracle and UNIX functional proficiency.
• An understanding of programming – Java, JavaScript, Shell Script, web development, etc.
• On-call support experience with a critical platform.
• Familiarity with Batch/Scheduled job execution and troubleshooting.
• File Transfer Protocol (FTP) experience.
• Scripting and automation experience.
• Healthcare EDI/ANSI/X12 industry knowledge.
• Splunk, New Relic, Solar Winds or other enterprise monitoring tool experience.

What you will be doing:

• Managing FTP PW changes
• Investigating and reprocessing file delivery failures
• Monitoring system health and performance and responding to urgent alerts and exceptions
• Creative problem solving; investigating the root cause of technical anomalies and creating innovative solutions
• Batch and real-time processing verification
• Production incident management and escalations
• Research! Availity has a large/enterprise healthcare processing platform with many technologies to become familiar/expert level in understanding and supporting
• Expect the unexpected, be prepared to multi-task to stay in front of the workflow!

Availity culture and benefits:

• Availity is a certified “Great Place to Work”, a “Best Workplaces for Technology Companies”, a “Best Workplaces for Women” and a “Best Workplaces for Millennials”!
• Culture is important to us and there are many ways for you to make your mark here!
• We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. “AvaiLadies”, “Beyond Black”, “HOLA”, “Availity Pride”, “VetAvaility” a Young Professionals Group and “She Can Code IT” a group for women in tech are some of the groups you can get involved in.
• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!
• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
• Interested in furthering your education? We offer education reimbursement!
• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.
• Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

Next steps:
After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.

Interview process:

• Recruiter resume review
• Manager resume review
• Recruiter video interview (recorded)
• Manager video interview
• Panel video interview
• Final Interview with Chief Technology Officer

Video Camera Usage:
Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.
Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.
Disclaimers:
Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.
Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at
http://www.dhs.gov/e-verify.

• Managing FTP PW changes
• Investigating and reprocessing file delivery failures
• Monitoring system health and performance and responding to urgent alerts and exceptions
• Creative problem solving; investigating the root cause of technical anomalies and creating innovative solutions
• Batch and real-time processing verification
• Production incident management and escalations
• Research! Availity has a large/enterprise healthcare processing platform with many technologies to become familiar/expert level in understanding and supporting
• Expect the unexpected, be prepared to multi-task to stay in front of the workflow