EDUCATION

High school diploma or equivalent required. Bachelors degree in a related field preferred, or a combination of education and experience that demonstrates the required skills. Military Service/Training in lieu of a degree may also be considered.

EXPERIENCE

• 4 years of related experience within a laboratory setting is preferred. Experience working in customer service preferred.
• GxP Experience and IATA/DOT certification, knowledge of OSHA General Industry requirements are also a plus.

KNOWLEDGE, SKILLS, ABILITIES

• Strong verbal and written communication skills, and desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific’s values.
• Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software. Uses organizational skills to multi-task and meet due dates as needed.
• Demonstrates the ability to understand the complexity of various work environments and work safely following all policies and procedures.

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT

• Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc.)
• Depending on the area of the building, personal protective equipment must be worn, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes (required for all colleagues), bump hats, and/or safety glasses.
• Regularly required to lift 30 - 40lbs, and up to 50lbs occasionally.
• Regularly use equipment including pushcarts, pallet jacks, mobile cylinders, forklifts, etc. to push/pull up to 100lbs
• Regularly required to stand, walk and conduct manual material handling (twisting, bending, reaching, lifting, etc.) for prolonged periods.
• Ability to work in environments with varied temperatures (cold rooms, outside, etc.)
• Ability to work overtime or independently as needed.

• Travel to provide support at multiple customer facilities for scheduled and unscheduled gaps in coverage; in some cases, for extended periods.
• Inventory Management: Stock room, POU management, dispensing of products, etc.
• Order Management: Order entry, order expediting, customer service support, etc.
• Chemical Management Receive, register, and track chemical containers, etc.
• Glass wash Operations: End-to-end glass wash sterilization processes including inspection of glassware, etc.
• Media and Buffer Prep: Prepare inventory solutions, customer requests etc.
• Drive Process Improvement culture
• May perform other responsibilities as assigned by management