MITT is a post-secondary institute offering industry-driven, student-focused education in the areas of skilled trades, business and information technology, health care, and human services. We provide affordable, timely, skills-based education for learners seeking career entry as well as those looking to acquire relevant, in-demand competencies at any point in life.

Customer Service

• A positive and friendly attitude, and the ability to deal calmly, tactfully, and effectively with people.
• Act as front-line reception and first point of contact for students, clients, guests and the public.
• Responding to customer questions and concerns (via phone, email, or in person).
• Providing basic information on MITT programs, admission, tuition, and student administrative tasks to prospective and current students, as well as to the general public. Prompt referral to the appropriate MITT Department, if required.
• Using effective communication skills (listening, oral and written) to elicit accurate information to provide sound recommendations/referrals to students, prospective students, the public and internal stakeholders.
• Using verbal de-escalation skills to respond to difficult behavior; consult with Client Service Supervisor to resolve complex situations, escalating when necessary.
• Ability to work and communicate with the external community in a professional and business-like manner.
• Ability to work independently and effectively as a member of the team.
• Ability to learn and share information with others, take initiative, be accountable, maintain confidentiality.
• Adhere to all guidelines and regulations regarding the collection, use, retention and destruction of student personal information (FIPPA, PHIPA, and MITT policies and procedures)
• Attention to accuracy and detail while effectively managing multiples tasks and activities concurrently and meeting long/short term deadlines, working effectively under pressure of high-volume workloads.
• Ability and willingness to maintain a commitment to continuous improvement and self-learning with the ability to apply learned skills.
• Respects diversity and promotes inclusion in the workplace.

Financial Transactions

• Respond to specific student account inquiries and all general inquiries, in accordance with MITT policies and regulations concerning confidentiality and protection of privacy.
• Process payments, including those related to student tuition and fees, student locker rentals, test fees, document and transcript fees, merchandise fees, mailing fees, and internal work orders, while ensuring internal policies and controls are maintained.
• Reconcile and balance cashier tills and prepare end of day shared balancing reports.
• Use multiple platforms to process payments including online bill payments, International Student payment platforms, electronic payments, credit, debit card payments, and cheque payments.
• Train and assist other CSR team members and act as a resource on payment policies and procedures to all business units.
• Create and maintain Standard Operating Procedures to support payment procedures and policies.
• Assists the CSR Supervisor and Registrar’s Office with assignments in the maintenance and analysis of student receivables, incomplete student paperwork and past due student accounts.

Registrar’s Office Support (Admissions and Student Records and Registration)

• Support the Registrar Office by providing clerical support services for student records, processing transcripts, and enrolment verification requests.
• Manage the distribution of student graduation packages.
• Provide information to students about graduation and convocation including dates, times, gown rental, ceremony registration, graduation photos and guidelines for students and guests.
• Provide information about International Health Insurance including coverage start and end dates, length of coverage, coverage information, and opting out information.
• Provide application status information updates including received applications, processed applications, actions required for processing, process completed and withdrawal of applications prior to admission.
• Provide admission decisions including admissions being offered, pending decisions, waitlisted or ineligible admissions decisions.
• Receive and record receipt of original documents from applicants for Admissions Department.
• Update MITT application system with any relevant information to applicant on behalf of admissions.